Senior Account Manager

  • 101 N Upper Wacker Dr, Chicago, IL 60606, USA
  • Full-time

Company Description

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

Job Description

At Epsilon, we know the importance of standing out from the crowd and our client services associates ensure we do just that.  Serving as liaisons between our clients and our company, our client service teams know the importance of managing and exceeding client expectations. Our associates have a thorough knowledge of our client’s business, the consumer, the marketplace and all aspects of the industry, including creative, media, research, data and commercial production.  Epsilon client service professionals work in a variety of roles, including Account Executive, Account Manager, Relationship Manager and Account Supervisors.

 

The Senior Account Manager will act as the primary client liaison for one or more of our clients’ brands. The Sr. Account Manager must employ strong operations background, understanding how multi-channel campaigns work and executed.  They will deploy marketing initiatives using effective analysis and leadership of daily operational processes and leverage working relationships across the client’s brand team and delivery partners.  The individual must be a problem solver that takes initiative to solve business problems and identify efficiencies, providing clear direction to clients.

Essential Functions

·  Manage relationships with client day-to-day managers and sponsors.

·  Ensure team allocation aligns with project scope; escalate issues and impact to appropriate internal and client stakeholders.

·  Understand cross-functional team’s roles, responsibilities and scope.

·  Communicate status and impact of changes with client; manage client expectations; align all appropriate escalation points.

·  Understand client business, market, competition.

·  Understand account-planning methodologies.

·  Ensure client satisfaction by possessing excellent service and communication skills.

·  Provides new ideas and creative ways to approach client solutions.

·  Creation and ownership of status mechanisms.

Building relationships with client counterparts at appropriate level. Gains understanding of client P&L and financial concepts.

·   Billing and Invoicing

o EMEA/APAC:  Fully responsible

o NA:  Partially responsible

Knowledge and Skills

·   Organized with the ability to recall day-to-day activities and manage ongoing projects efficiently.

·   Conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives.

·   Building the ability to apply innovation, strategic planning and operation planning to develop business strategies for success.

·  Beginning to understand marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.

·   Excellent communication skills, must communicate across internal teams and with clients; occasional presentations internally and at clients

·   Proven record of building long-term relationships both internally and externally.

·   Able to coordinate projects across functional teams.

·  Contribute subject matter expertise for new business initiatives.

·  Understand how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.).

·  Organized with the ability to recall day-to-day activities and manage ongoing projects efficiently.

·  Conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives.

·   Building the ability to apply innovation, strategic planning and operation planning to develop business strategies for success.

·  Beginning to understand marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.

·   Excellent communication skills, must communicate across internal teams and with clients; occasional presentations internally and at clients.

·   Proven record of building long-term relationships both internally and externally.

·   Able to coordinate projects across functional teams.

·  Contribute subject matter expertise for new business initiatives.

·  Understand how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.).

·  Begin to understand the current state of Epsilon’s financials.

·  Developing an understanding of client specific financial reporting/processes, contribution margin and P&L management.

·  Start to develop the ability to articulate Epsilon's value proposition across offerings.

·  Provide input for proposal generation (business case, solution, scope, approach, fees).

·  Understand account planning.

·  Begin to understand the Epsilon contractual process.

Required Experience

Minimum of 7 years’ experience in a client services/marketing technology related field.  Previous leadership experience preferred.

Education

Associate’s or Bachelor’s degree preferred.

Overall Scope

Oversees the daily operation of one or more client accounts.  Directs staff in the implementation of account-specific policies, procedures and programs.  Manages, perhaps through subordinate supervisors, account team activities with responsibility for results including margins, methods and workload prioritization.  Adheres to both company policy and governmental regulations concerning direct employee activities. 

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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