Community Manager (Saudi National)
- Jeddah, Jeddah, Saudi Arabia
We help grow many of the world's most iconic brands at Leo Burnett. We help grow even more of the world's most talented people. You'll find at Leo Burnett an agency built on ideas and dependent upon the people behind them. A culture that doesn't just respect creativity but cherishes it. And a community where the path you choose is your own, the places you can go limitless.
Today, Leo Burnett is one of the most-awarded creative network in the world. We believe creativity has the power to transform human behavior, and we use ours to help our clients' brands discover their "human purpose" and play meaningful, active roles in people's lives.
We are on the hunt for Community Manager to join our team in Jeddah.
The Community Manager will be an important internal advocate of social media across the business. They’ll need to understand the intricacies of social, the impact on the brand, and the future of social as it continues to evolve. From creating social strategy, managing brand pages and reporting, the Community Manager will touch all parts of our clients social media presence, working with both internal stakeholders and agency partners to deliver customer experience outcomes. They will also be familiar with the workflows of crisis management, from preparation to execution, and understand the importance of a well-thought through escalation matrix.
The Community Manager will also be responsible for managing all inbound communication regarding social media. On a day-to-day basis, the Community Manager will monitor conversations across social channels.They’ll become immersed in our community’s conversations, helping to drive positive brand interactions across our clients brands.
The ideal candidate will have:
- An in depth understanding of community management and how to drive positive social engagement
- Previous experience community management
- Knowledge of the broader social marketing space including content creation, reporting, social listening and paid social
- Strong communication skills
- The ability to think on their feet and talk knowledgeably about the role of social media
- A positive attitude and ability to work independently, as well as part of a team.
The candidate must have:
At least 2 to 4 years’ experience managing an online community of significant size and complexity in a B2C environment
Experience with different community and social media platforms in a community management role
Experience with content planning and scheduling with multiple stakeholders.
Excellent working knowledge and understanding of all social media management platforms
You will ideally be a great writer yourself, producing the right words, with the right tone, in the right forms and formats independently as well as collaborating with others
It will also be important that you have experience in the appropriate tools to identify influencers, hot topics and angles to engage new audiences
You will understand the principles of keyword optimization, be comfortable analysing post performance and understand how this drives audiences to our website
Written skills: English and Arabic
- A strong understanding of social media trends, digital marketing and best practices, integration across owned, earned and paid social programs, customer insights, industry trends and current/emerging platforms.
You will work hand in hand with the in-house design team and client servicing to create best in class content for the channels.
Education: Bachelor’s Degree in Communications, Marketing, Advertising, Public Relations, MediaStudies, and/or related fields.
Experience: 2 to 4 years in managing social media platforms or communities for brands
All your information will be kept confidential according to EEO guidelines.