Client Account Executive

  • 101 N Upper Wacker Dr, Chicago, IL 60606, USA
  • Full-time

Company Description

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

Job Description

• Provide management of day-to-day activities of components of marketing programs for client account by ensuring accurate, timely execution of projects 

• Develops and maintains relationships with clients at appropriate levels through daily contact 

• Possesses minute-by-minute knowledge of all work in progress 

• Gains an understanding of the client’s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals 

• Assists in the development of project schedules in conjunction with team 

• Traffics projects internally ensuring proper approvals are obtained 

• Assists with the development and execution of creative concepts 

• Reviews copy decks and mechanicals and obtains proper sign off from internal team and client 

• Prepares data processing specifications and perform audits 

• Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off 

• Coordinates or Directs third party vendor services 

• Prepares well-organized, clear and concise communications 

• Responsible for Change Requests to notify team of scope changes 

• Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines 

• Works closely with other business functions; collaboration 

• Point of contact for the client; liaison to Epsilon; represent the client interests; Agency 

• Driver of communication with client; expectation setting, ex: budget, timeline, scope 

• Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports 

• Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting 

• Estimating staffing and scoping for projects, including retainers and contracts 

• Consistently strengthens and adds value to the client relationships 

• Leverage knowledge of technology capabilities to provide recommendations and solutions to clients 

• Thorough understanding of competitive landscape and development and application of leadership in area of expertise 

  

  

Knowledge & Skills 

 Able to multi-task 

• Applying understanding of the marketing landscape 

• Partners with all departments across the organization 

• Able to work mostly independently 

• Good knowledge of marketing technologies 

• Begins to solve problems 

• Able to adapt to rapidly changing expectations 

• Good organizational skills and time management 

• Strong communication skills 

• Develop presentation skills 

• Begins to compile data 

  

  

Experience 

• Requires a minimum of 2 years of related experience 

  

  

Education 

• Associate’s or Bachelor’s degree preferred 

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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