Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1+ years’ experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers. 

Attention to detail, time management, and prioritizing daily work are critical to success in the role. 

Duties & Responsibilities 
• Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs 
• Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment 
• Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info 
• Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution 
• Ensures that all client requests are handled in a timely manner 
• Work with various internal and external data partners to ensure accuracy

• Works with creative team on campaign development 
• Maintains high quality control procedures and make recommendations as necessary for improvements 
• Ensures all processes are documented 
• Strong communication and administration skills are essential 
• The ideal candidate would be a self-starter and would require minimal direct supervision 

Technical Requirements 
• Basic Microsoft Office applications (MS Word, Excel) 

Preferred Qualifications 
• 1-5 yrs. customer service experience preferred 
• Strong interpersonal, written, and verbal communication skills 
• Ability to work effectively in a cross functional dynamic team environment 
• Ability to maintain positive, professional demeanor at all times 
• Attention to detail

• Salesforce experience is a plus

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.