Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

About This Role

The Client Activation Manager owns the new client onboarding process. Leads internal cross team meetings, ensures continuity between presales and Operations, coordinates with cross teams to meet objectives and provides onboarding status reports.

A Conversant Client Activation Manager is a unique role within our company that combines aspects of project management, process development, and efficiency innovation. Our Client Activation Managers leverage their organizational and social capabilities and knowledge of the Conversant platform to manage cross teams and clients throughout the onboarding process.

Work Environment

• Highly motivated, collaborative, and results driven.
• Growing business within a dynamic and evolving industry.
• Entrepreneurial approach to everything we do.
• Continual focus on process improvement and automation.

Essential Functions and Responsibilities

• Exemplifies a hands-on approach to project management by managing multiple clients, cross teams and tasks with flawless delivery.
• Acts as liaison between cross teams, communicating unique business issues that require special attention during the integration process.
• Knows the Client, their business and their goals to integrate as efficiently as possible.
• Collaborates with other cross-functional teams.
• Maintains knowledge of all Conversant products.
• Establishes best practices and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to launch.
• Occasional travel required (approximately 1-2 days per quarter).

Knowledge, Skills, and Abilities

• Comfortable holding others accountable to tasks and deadlines.
• Meets and adheres to Service Level Agreement standards on a consistent basis.
• Skilled negotiator, who acts as a cross team liaison.
• Communicates technical issues to a non-technical audience.
• Confidently leads cross teams and fosters collaboration with Engineering, Product, Sales, Tech, and Client Development.
• Excellent documenter.
• Thrives in a problem-solving environment.
• 2 years of implementing, explaining, and integrating technical programs for non-technical users. This includes clearly explaining processes and concepts.
• Bachelor's degree from a four-year college or university

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

REF17023J

#LI-HA1