Senior Production Support Engineer
- Full-time
Company Description
Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. For more information, visit us at https://india.epsilon.com/
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Job Description
- File processing to include verifying data quality and identification and communication of file variances and potential issues
- Monitor and verify program execution and identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues
- Maintain and adhere production schedules to include ad-hoc requests
- Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
- Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.)
- Perform code migration to the production environment
- Troubleshoot failures and determine best course of action
Qualifications
• 5 - 8 years relevant work experience
• Basic knowledge of development and support methodologies / architectures
• Able to assist in developing and documenting job-related procedures
• Basic understanding of various platforms (e.g. Unix, Windows, Linux)
• Basic Understanding of SQL and scheduling
• Familiar with different tool sets:
- Data Security Standards (e.g. PCI, PII, etc.)
- Data file transfer (e.g. SFTP, Connect Direct, etc.)
- Source Code Control (e.g. CVS, TFX, etc.)
- Data Manipulation (e.g. Unix awk, etc.)
• Familiarity with OLTP and Data Warehouse environments
• Understanding of Operational best practices
• Good time management
• Detail oriented and ability to multi-task
• Associate’s or bachelor’s degree preferred
• Good communication, interpersonal, and analytical skills.
• Professional proficiency in English