Senior Production Support Engineer

  • Full-time

Company Description

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. For more information, visit us at https://india.epsilon.com/

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Job Description

  • File processing to include verifying data quality and identification and communication of file variances and potential issues
  • Monitor and verify program execution and identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues
  • Maintain and adhere production schedules to include ad-hoc requests
  • Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
  • Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.)
  • Perform code migration to the production environment
  • Troubleshoot failures and determine best course of action

Qualifications

•  5 - 8 years relevant work experience
•  Basic knowledge of development and support methodologies / architectures
•  Able to assist in developing and documenting job-related procedures
•  Basic understanding of various platforms (e.g. Unix, Windows, Linux)
•  Basic Understanding of SQL and scheduling
•  Familiar with different tool sets:

  •  Data Security Standards (e.g. PCI, PII, etc.)
  •  Data file transfer (e.g. SFTP, Connect Direct, etc.)
  •  Source Code Control (e.g. CVS, TFX, etc.)
  •  Data Manipulation (e.g. Unix awk, etc.)

•  Familiarity with OLTP and Data Warehouse environments
•  Understanding of Operational best practices
•  Good time management
•  Detail oriented and ability to multi-task
​​​​​​​​​​​​​​•  Associate’s or bachelor’s degree preferred
•  Good communication, interpersonal, and analytical skills.
•  Professional proficiency in English

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