Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

The Product Support Engineer-2, is responsible for providing support to Epsilon's home-grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. Significant hands-on and understanding of RHEL, Oracle DB, SQL, AWS and Shell/Perl/Ansible combined with a general understanding of java/.net, networking concepts, ITIL frame work, with stake holder communication and management experience.

• Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.
• Ability to associate priorities, risks with issues logged, replicate and actively escalate where required.
• Ability to drive issues to closure through interaction with a wide variety of stakeholders. 
• Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution
• Documenting troubleshooting and problem resolution steps, by determining best course of action.
• Ability to learn and adapt to new technologies based on organization needs.
• Ensure all tickets meet the targets for resolution, escalation, documentation & completion.

• Bachelor's Degree in computer or engineering related field (or related field experience).
• Minimum of 3 years related Product support engineering experience preferred, working directly with End-user customers 
• Experience in troubleshooting issues related to web-based UI
• Significant hands-on experience in Supporting Application running on Java or .net, with the ability to understand the code.
• Experience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.) 
• Conceptual/working knowledge of AWS, Networking and Communication protocol.
• Experience in RDBMS workings, with writing simple to medium complex sql queries
• Hand’s on with Shell/Perl Scripting
• Conceptual/working knowledge of API, Webhooks
• Knowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles
• Knowledge of Windows/Unix architecture, HTML, XML and an exposure of the ETL tool, Ansible is a big plus.
• Development background in Java or .net would be a plus.
• Willingness to work in a 24/7 shifts.