Starcom is the Human Experience Company. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Fiat Chrysler Automobiles, Kellogg Company, Kraft Heinz, Samsung, Visa and more. Starcom is part of Publicis Media, one of four solution hubs within Publicis Groupe [Euronext Paris FR0000130577, CAC40], and has offices within Publicis One.

The Associate Director will be part of the Starcom Investment Operations Team. This role will lead and support Business Operations across the greater team and between agencies. This person provides support with the project management, integrating multiple parties within the Publicis agencies, inter-agency agreements, inter-agency billing, process improvements, systems management, general reporting and data manipulation.  

The ideal candidate has an analytic mindset, very proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be pro-active, resourceful, a creative problem solver, agile, and have the ability to adapt to a fast-paced and constantly changing environment.  

RESPONSIBILITIES

• Interface and build bridges with multiple agency teams to provide Business Operations leadership and support in a constantly changing environment
• Lead large-scale projects and cross-functional teams, including projects outside of assigned responsibilities
• Track key project milestones, anticipate challenges, and raise the appropriate flags to ensure timely execution of deliverables
• Accurately track large volumes of data with a high level of detail and coordination
• Oversee inter-company agreements and billing processes; ensure timeliness and accuracy with the ability to problem-solve as complexities arise
• Drive compliance and champion change management of new ways of working across teams
• Balance need for consistency and streamlined practices with continual client changes and ad hoc requests
• Manage timely status updates with multiple internal and external stakeholders
• Assist in the scope of work management and tracking, and become fully versed in very complex scope and contractual arrangements
• Provide feedback for process improvement and lessons learned as related to assigned tasks
• Exercise discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)

• Bachelor’s degree or higher in Business Administration, Finance, Marketing or Communications/Advertising, or equivalent
• 5 or more years of operations or project management experience
• Experience with media or advertising agencies and understands the inner workings of the agency model is preferred
• Process-minded with strong organizational and workflow expertise
• Consistently demonstrates a desire to learn through proactivity and initiative
• Demonstrated critical thinking and problem-solving abilities
• Analytical skills with a foundation in strategic business management
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Balanced and diplomatic point of view
• Experience with systems integrations or implementing new product developments is a plus
• Microsoft Office skills (MS Word, Excel, PowerPoint); comfort with Excel Pivot tables and formulas is a plus

All your information will be kept confidential according to EEO guidelines.