Hub Service Manager

  • Jalan Raja Chulan, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
  • Full-time

Company Description

Publicis Emil is a bespoke global agency within Publicis Groupe for Mercedes-Benz, the #1 premium automotive brand in the world to handle all marketing activity for Mercedes-Benz, from advertising to digital experience, to data science and CRM, to dealer communications.

Job Description

  • Responsible for overall team in Malaysia, including resources planning, hiring, team management, mentoring, efficiency driving and etc. 
  • Ensure hub delivery processes - governance and communication
  • Quality assurance overview and market delivery timelines and responses
  • Liaison and point of contact with Client
  • Build and maintain good relationship with Client
  • Good leadership skills - able to lead approximately 5 teams onsite in Malaysia with approximately 10 - 15 people, potentially going up to 20 in 2020
  • Understands and experience with data handling and able to come out with data strategy 


  • 12 - 15 years of overall work experience (Senior Manager/ Director Level) -  added advantage if you have automotive experience
  • Demonstrate grit and extreme ownership
  • Problem-solving program and project issues; assisting teams in resolution and successfully leading large teams to develop risk mitigation plans
  • Strong knowledge in SFMC + DMP + data management
  • Experience in managing a team of SFMC, Data, DMP personnel
  • To setup the hub onsite, leading interview processes and lead the transition planning
  • Excellent client facing with intercultural communication skills
  • Experience with multi market stakeholder management (~ 16 markets in Asia, Middle East, Australia & South America)
  • Experience in data-driven personalized 360' customer marketing approach & journey development, ideally with automotive background
  • Technical management expertise in the context of Salesforce (Marketing cloud and DMP) and data strategy
  • Ability to work remote with offshore teams in Germany and India
  • Program management expertise in definition of operating models including roles and responsibilities and establishing process
  • Hub roadmap planning across time
  • SFMC certified and PMP Certification (or desire to get this)
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