Hub Service Manager
- Full-time
Company Description
Publicis Emil is a bespoke global agency within Publicis Groupe for Mercedes-Benz, the #1 premium automotive brand in the world to handle all marketing activity for Mercedes-Benz, from advertising to digital experience, to data science and CRM, to dealer communications.
Job Description
- Responsible for overall team in Malaysia, including resources planning, hiring, team management, mentoring, efficiency driving and etc.
- Ensure hub delivery processes - governance and communication
- Quality assurance overview and market delivery timelines and responses
- Liaison and point of contact with Client
- Build and maintain good relationship with Client
- Good leadership skills - able to lead approximately 5 teams onsite in Malaysia with approximately 10 - 15 people, potentially going up to 20 in 2020
- Understands and experience with data handling and able to come out with data strategy
Qualifications
- 12 - 15 years of overall work experience (Senior Manager/ Director Level) - added advantage if you have automotive experience
- Demonstrate grit and extreme ownership
- Problem-solving program and project issues; assisting teams in resolution and successfully leading large teams to develop risk mitigation plans
- Strong knowledge in SFMC + DMP + data management
- Experience in managing a team of SFMC, Data, DMP personnel
- To setup the hub onsite, leading interview processes and lead the transition planning
- Excellent client facing with intercultural communication skills
- Experience with multi market stakeholder management (~ 16 markets in Asia, Middle East, Australia & South America)
- Experience in data-driven personalized 360' customer marketing approach & journey development, ideally with automotive background
- Technical management expertise in the context of Salesforce (Marketing cloud and DMP) and data strategy
- Ability to work remote with offshore teams in Germany and India
- Program management expertise in definition of operating models including roles and responsibilities and establishing process
- Hub roadmap planning across time
- SFMC certified and PMP Certification (or desire to get this)