Starcom is the Human Experience Company. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Fiat Chrysler Automobiles, Kellogg Company, Kraft Heinz, Samsung, Visa and more. Starcom is part of Publicis Media, one of four solution hubs within Publicis Groupe [Euronext Paris FR0000130577, CAC40], and has offices within Publicis One.

The Supervisor of Digital Investment Operations is responsible for supporting day-to-day investment operations for Digital Media across client teams. The Supervisor will work on a variety of accounts and will learn digital systems, data needs, media buy structure and how to implement process improvements. Critical to the position is the ability to problem solve and work well with various internal and external teams. Internal teams include Investment, Reconciliation, Architecture & Governance, Decision Sciences, Finance, Client Operations, and Legal. Externally this includes vendors, sales reps and finance teams, Mediaocean, and Publicis Media. This is a great opportunity to manage multiple Associates and work on multiple clients. This role will also have the opportunity to work on cross agency projects that drive business goals (both for Starcom and for our clients) and increase efficiency across the agency.

RESPONSIBILITIES

• Implement processes to improve the work required for digital buying, client billing, and digital reconciliation.
• Develop processes to ensure data integrity and implement across the agency
• Develop a strong understanding of the systems used such as Mediaocean–Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools
• Serve as escalation point for teams to help troubleshoot operational issues
• Provide ideas and solutions for pain points/problems in processes; then work alongside internal and external teams to develop best practices, enhancements, and tools to improve these
• Determine and activate how to deliver necessary data to teams for various reporting purposes  
• Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe
• Build and maintain strong relationships across multiple internal teams and upper management
• Maintain relationships with vendors to ensure trust and confidence with our buying partners 
• Manage vendor-side billing and maintain close oversight of open items clearing
• Directly manage multiple associates
• Cultivate a team-focused mentality across the larger Investment Operations team and boost morale

• Minimum of 3 years of media industry experience with emphasis on digital investment or operations with managerial experience
• Knowledge of digital planning and buying process with understanding of various vendors, different cost methods, various reporting, and delivery validation
• Strong quantitative skills, including analytical abilities and math proficiency
• Knowledge of agency billing process (client-side and/or vendor-side)
• Problem-solver, with ability to move quickly between tasks, and think clearly under pressure
• Self-starter with ability to work independently
• Technical proficiency in Microsoft Office Suite with heavy focus on Excel

All your information will be kept confidential according to EEO guidelines.