• We’re in the business of customer delight
• Permanent gig  
• The Rocks, Sydney CBD  

Since MercerBell began, we’ve been putting the customer at the heart of our thinking, delivering solutions that maximise customer value and delight prospects. We’re a growing business with a team of creative, passionate and dedicated team members all focusing on our mission of delighting customers.

From tech, to creative, strategy and data we provide a holistic solution to our clients. Some reasons why you might love us:

• We’re always evolving – we believe CX is the future and we’re leading the way with our fresh approach to customer experience.  
• We care about you – we understand that working with us doesn’t define you. It’s why we support who you are, both inside and outside the office.
• We attract modern thinkers – we foster ambition and smarts and we want you to do the best work of your career.
• We like to have fun – we don’t take ourselves too seriously. It’s why you’ll always hear laughter around our office. It’s the sound of comradery and understanding.

Reporting to our Executive Strategy & Analytics Director, this role will excite you if you have an interest in behavioural science and want to play a part in building out our offering, have worked with analysts and data and want exposure to a variety of clients and a range of projects.

This role is responsible for delivering strategic brilliance for clients, growing strategy income for the agency, and ensuring we create delightful customer experiences. You will focus on generating behavioural insights and various types of data-driven planning - CX, CRM, digital, campaign and CVP.

This includes delivering on:

• Strategic Excellence: delivering high quality strategy
• Commercial Excellence: contributing to growing our strategy income
• Agency Leadership: enabling delightful customer experiences

Some stuff that will help you get the job:

• 7 years’ experience working within a marketing environment (preferably agency side)
• 3+ experience working as a Strategist with a focus on CX, CRM, and digital
• Knowledge of technology, digital and CX marketing methodologies
• Experience using research and planning tools
• Experience in customer journey mapping
• Confident in campaign and content calendar planning
• Positive ‘can do’ attitude (you enjoy a high-five and are willing to go the extra mile to delight our customers)
• Calm and focussed under pressure (you’re naturally zen and don’t let unplanned circumstances phase you)
• Strong attention to detail (you can spot an issue in advance and appreciate the importance of all ‘the little things’)  
   

At MercerBell, we take what we do seriously. But if we know that if we enjoy what we do, then we do it with passion. And if there’s passion in what goes in, there will always be delight in what comes out.

If you’re interested in this position simply apply online now!

 OPEN TO SPONSORSHIP FOR THIS ROLE