Real Science is a scientific centre of excellence, infusing credibility and scientific rigour into conversations around health and wellness choices. A medical communications agency of 30 account handlers and medical writers, and part of the Publicis Health network, we believe in building teams of people who ‘just get it’. Together, we design creative educational and multichannel solutions for our clients, grounded in scientific principles that make a real difference.

Real Science has an enviable reputation in the industry for both our work and our company culture. We are continually being sought out by clients who want to work with us because of our reputation for innovative, scientific thinking and excellent delivery.

Our ability to integrate medical education, public relations and advertising specialities allows us to create impactful and effective solutions, whatever our clients’ needs. As part of Publicis Health, our clients can benefit from our unprecedented global understanding and reach.

Please visit our website for more information: www.thisisrealscience.net

WHAT YOU WILL DO

As an account manager you will be working within the client services team in our Baker Street offices. You will be working in a close-knit team where you will contribute to the strategic planning on the account, the day-to-day management of more junior team members and work alongside our editorial team.

Specific Job Criteria:

Brand/Market/Agency Knowledge

• Demonstrates and applies brand and therapy area knowledge to assigned brands and projects.
• Ensures project teams adhere to agency and client processes. Identifies any issues and assists with problem resolution.
• Contributes and oversees the development, management and logistics and content of a range of medical education projects.
• Develops and applies their knowledge of healthcare markets and regulations.

 
Client Relations/Communication Skills

• Ensures timely, accurate client documentation and correspondence.
• Communicates clearly and frequently with the client and keeps senior management briefed on account activities.
• Manages client expectations.

Strategic and Tactical Planning

• Responsible for the delivery of tactics to pre-agreed timelines on the brand throughout the year.
• Has the ability to see the ‘big picture’ and identify key issues while driving the delivery process.
• Assists the senior management team with developing communication objectives and strategies e.g. marketing/brand platform briefs.
• Shows thoroughness in developing tactical plans including budgets and timelines.
• Evaluates content/project vs brief.

Financial Acumen

• Owns the daily finances on the account: monitors and manages job activity and costs to ensure budgets are respected. Revises estimates as needed and ensures that all billing is done accurately and promptly.
• Keeps accurate record of time spent on client work via timesheets and attains client percentage billable target and knows the details of overages by job.
• Assists the wider team with monthly forecast updates.

Interpersonal/Leadership Skills

• Conveys credibility and maintains a positive, professional image - both internally and externally.
• Supports senior managers to lead project teams of moderate complexity.
• Helps senior managers to solve client issues.

HOW YOU DO IT

The key Publicis Health competencies will apply to the way you do perform this role. A full description of these can be found in the competency framework:

• Customer Focus
• Collaboration
• Drive for Results
• Innovation
• Planning

For people managers, we also look at these additional competencies:

• Developing Others
• Motivating Others

WHO YOU ARE

• Experience of working within medical education, ideally in an agency comparable to Real Science at an experienced senior account executive or account manager level.
• A solid background within account management focussing on healthcare clients and be adept at running medical education projects from inception through to completion.
• Be comfortable being the main point of contact for your clients – and able to present clearly and with an engaging approach.
• Ideally you should hold a degree within the life sciences.
• Experience of managing junior account handlers is important.

THE POWER OF ONE PURPOSE FUELLED BY A DYNAMIC HEALTH ENGAGEMENT PLATFORM

At Publicis Health, we are united around one purpose: to create a world where people are equipped and motivated to take control of their health. We transform healthcare marketing and communications into healthcare engagement.  We believe healthcare marketing is healthcare, fostering healthy conversations, healthy behaviors and healthy people. 

Publicis Health is a Dynamic Health Engagement Platform, an organising principle that seamlessly connects data, content and technology; is driven by marketing and business transformation; and offers our clients fluid access to world-class talent and game-changing capabilities. With 40 offices and 15 brands across the globe, Publicis Health’s worldwide staff is comprised of more than 3,000 healthcare professionals who are experts in advertising and branding, data and analytics, strategic planning, service design, digital media and technology, science, and medicine. 

Publicis Health companies include Digitas Health, Discovery USA, Heartbeat, insync, Langland, Payer Sciences, PlowShare Group, Publicis Health France, Publicis Health Media, Publicis LifeBrands, Publicis Resolute, Razorfish Health, Real Science, Saatchi & Saatchi Wellness, and Verilogue. For more information, visit us at www.publicishealth.com.