Account Manager
- Full-time
Company Description
ABOUT MOXIE
Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta Air Lines, Porsche, Wells Fargo, The Coca-Cola Company, Ruth’s Chris Steakhouse, Smucker's, Arby's and WalMart.
Job Description
Position Purpose
The role of the Account Leadership Department – under which the Account Manager position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Manager supports the Account Director & VP in that mission across multiple segments on a large piece of business.
Major Tasks & Responsibilities
Work with clients to create and deliver strategy, business rules, and creative briefs for assigned campaigns
Coordinate with Project Managers to have work routed through the creative and tech teams
Consult with discipline leads and collaborate with other CRM, creative, and tech team members to build the best solutions for campaigns and projects
Ensure the timely handoff of deliverables to client
Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis
Keep accurate records of campaigns and campaign performance
Accurately QA all deliverables being sent to client or being deployed to market
Create and perform testing and optimization efforts for campaigns to systematically improve overall performance of current and future campaigns
Work with Account Supervisor & Account Director to plan growth of each business segment assigned
Help onboard, train and guide other team members as needed
Other responsibilities as assigned
Qualifications
Job Requirements
May require minimal overnight travel
Education Required
Bachelor’s degree
Years of Relevant Experience
Minimum of 2+ years of relevant experience – can include brand management, marketing, advertising, account management
Preferred Qualifications
Digital marketing background, especially within an agency environment
Knowledge, Skills, Abilities & Competencies
Enthusiasts of the brand and category to which they’re assigned
Must be passionate about advertising and the digital space
Embody a competitive spirit for both Moxie, our clients, and doing innovative work
Tactful / diplomatic communicator
Internally and Externally
Formal written, informal written, verbal
Ability to communicate complex information in easy-to-understand terms
Some demonstrated experience in crisis and issue management
Skilled in presenting to mid-to-high level clients
Able to actively build and maintain good working relationships with clients and colleagues
Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved
Additional Information
All your information will be kept confidential according to EEO guidelines.