Account Manager

  • 384 Northyards Blvd NW, Atlanta, GA 30313, USA
  • Full-time

Company Description

ABOUT MOXIE

Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta Air Lines, Porsche, Wells Fargo, The Coca-Cola Company, Ruth’s Chris Steakhouse, Smucker's, Arby's and WalMart.

Job Description

Position Purpose

The role of the Account Leadership Department – under which the Account Manager position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Manager supports the Account Director & VP in that mission across multiple segments on a large piece of business.

 

Major Tasks & Responsibilities

  1. Work with clients to create and deliver strategy, business rules, and creative briefs for assigned campaigns

  2. Coordinate with Project Managers to have work routed through the creative and tech teams

  3. Consult with discipline leads and collaborate with other CRM, creative, and tech team members to build the best solutions for campaigns and projects

  4. Ensure the timely handoff of deliverables to client

  5. Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis

  6. Keep accurate records of campaigns and campaign performance

  7. Accurately QA all deliverables being sent to client or being deployed to market

  8. Create and perform testing and optimization efforts for campaigns to systematically improve overall performance of current and future campaigns

  9. Work with Account Supervisor & Account Director to plan growth of each business segment assigned

  10. Help onboard, train and guide other team members as needed

  11. Other responsibilities as assigned

Qualifications

Job Requirements

May require minimal overnight travel

 

Education Required

Bachelor’s degree

 

Years of Relevant Experience

Minimum of 2+ years of relevant experience – can include brand management, marketing, advertising, account management

 

Preferred Qualifications

  • Digital marketing background, especially within an agency environment

 

Knowledge, Skills, Abilities & Competencies

  • Enthusiasts of the brand and category to which they’re assigned

  • Must be passionate about advertising and the digital space

  • Embody a competitive spirit for both Moxie, our clients, and doing innovative work

  • Tactful / diplomatic communicator

    • Internally and Externally

    • Formal written, informal written, verbal

    • Ability to communicate complex information in easy-to-understand terms

  • Some demonstrated experience in crisis and issue management

  • Skilled in presenting to mid-to-high level clients

  • Able to actively build and maintain good working relationships with clients and colleagues

  • Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved

Additional Information

All your information will be kept confidential according to EEO guidelines.

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