Client Manager

  • Full-time

Company Description

WHY YOU WANT TO WORK AT SPARK FOUNDRY

Let’s be honest –in this industry, sometimes we complicate things that should be simple. Here is the bottom line: we want YOU to join us if you are truly passionate about guiding marketers on how to best connect their brands with people. It doesn’t get much simpler than that. At Spark Foundry, we have a unique approach and provide the support to help you do this. In fact, our approach is built on creating the space for ideas that lead to smart work, and Spark Foundry is built to celebrate and develop YOUR ideas.

WHO WE ARE

Throughout our rich history, we’ve taken pride in our ongoing legacy of and commitment to constant evolution. It’s in our DNA to evolve. By melding the spirit of a startup and the soul of a powerhouse across our business, we aim to bring modern heat to brands – the kind of heat that arises at the intersection of startup and powerhouse; of data and content; of art and science; of old and new. Energy and innovation fuels our startup spirit, while the unrivalled marketplace clout, exclusive partnerships, and global practice capabilities we have at our disposal as a full-service Publicis Media agency deliver our powerhouse soul for our clients. We hope you’ll take a few moments to learn more about us, and to begin thinking about how we might put “the power of plus” to work for you. To learn more, visit www.sparkfoundryww.com

Job Description

Role Overview:

  • Client Managers create media strategy and implementation recommendations across all media for their clients
  • This role requires skills in creativity, media planning, media marketplace and tools and market dynamics, working within these to ensure great results for clients
  • Responsible for directly managing any Planners and Execs within the client team
  • Managing the client relationship is also key, through regular presentations, WIPs, and financial process

Creative thinking, presentation skills, and rock solid implementation are the keys to this role at Spark Foundry. A Client Manager should produce work that is held up as ‘best in class’ both within the agency and industry-wide.

Responsibilities:

  • Produces high level media strategy recommendations on selected briefs, work collaboratively on other strategy projects with team Director
  • Develops media implementation responses on all relevant client briefs. This includes:
  • Covering the appropriate media mix, timing, big ideas, budget split, metrics, R&F goals, TARP levels for all campaigns
  • Accountable for client media splits/spends being in accordance with agreed parameters
  • Include competitive insights into recommendation
  • Sound knowledge of all research / planning tools in media
  • Work with creative and media buying teams to ensure exciting media opportunities are investigated and integrated
  • Sources and provides insights and learnings on post campaign analysis in conjunction with the trading team
  • Assist in training of Executives / Planners in planning fundamentals and creative thinking
  • Manage day to day tasks of Executives / Planners
  • Contributes to competitive analysis as required with implications/recommendations, and presents competitive to client
  • Diligently performs regular reconciliations on campaign plan media spends with buying team / 3rd party buying agency
  • Understands how client/agency contract agreements may impact a campaign and can contribute to forecasting and other important financial tasks
  • Communication across the group including key input to WIP meetings, writing contact reports from client meetings and generally ensuring the team are aware of the status and progress on the client portfolio
  • Provide and lead written briefs to Trading, Digital and Social media teams at implementation kick-off stage
  • Contribute to internal agency activities. This includes regular internal presentations and WIP sessions, & work with the Directors to develop awards submissions on campaigns

CLIENT:

  • Campaign owner and primary point of daily contact for client, in regular contact with the client / creative agency at the appropriate levels
  • Committed to maintaining and developing client relationships
  • Displays complete ownership of all campaigns from start to finish, including managing 3rd party buying agency relationships. This includes monitoring all client deliverables are being produced in a timely way and up to a high standard: final buy presentations, reporting, campaign post analysis etc

Qualifications

SKILLS AND ATTRIBUTES:

  • Strong business communications skills; including ability to communicate effectively via e-mail, via phone and in person
  • Strong prioritisation and organisational skills
  • Develop and maintain professional and friendly media relationships
  • Maintain client confidentiality
  • Understanding the information sharing boundaries with media partners
  • Development of presentation skills
  • Client confident
  • Creative, lateral, conceptual thinker
  • Competent presenter
  • Holds themselves & others to high standard of output
  • Articulate
  • Solid media understanding

Tools and Systems

Competent user across all core media planning systems:

  • BCC
  • Roy Morgan
  • AQX Fusion
  • Mediawise
  • Etam
  • Some use of AZTEC
  • Sound knowledge of all Microsoft Office Systems; Word, Excel, PowerPoint

Additional Information

Here at Spark Foundry we are proud of our culture and the many fantastic benefits we offer our staff.
We have a crack team of the best organisers, party planners and culture vultures who organise awesome Spark Foundry agency events for us all to get together. Whether this be in conjunction with our awesome
12 publishing partners, or just the Spark Foundry team it’s a chance to have fun and discover what’s new in
our cities. Events range from Bingo with a twist, trivia, trampolining and more!

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