• We’re in the business of customer delight
• Temp to perm gig
• The Rocks, Sydney CBD 

Since MercerBell began, we’ve been putting the customer at the heart of our thinking, delivering solutions that maximise customer value and delight prospects. We’re a growing business with a team of 70 creative, passionate and dedicated team members all focusing on our mission of delighting customers.

From tech, to creative, strategy and data we provide a holistic solution to our clients. 

Some reasons why you might love us:

• We’re always evolving – we believe CX is the future and we’re leading the way with our fresh approach to customer experience.
• We care about you – we understand that working with us doesn’t define you. It’s why we support who you are, both inside and outside the office.
• We attract modern thinkers – we foster ambition and smarts and we want you to do the best work of your career.
• We like to have fun – we don’t take ourselves too seriously. It’s why you’ll always hear laughter around our office. It’s the sound of comradery and understanding.

Reporting to our Executive Strategy & Analytics Director, this role is responsible for delivering strategic brilliance for clients, growing strategy income for the agency, and ensuring we create delightful customer experiences. This role has a particular focus on Content and Social strategy so we’re after someone who has solid experience in this space.

This includes delivering on:

• Strategic Excellence: delivering high quality strategy (mainly content and social)
• Commercial Excellence: contributing to growing our strategy income
• Agency Leadership: enabling delightful customer experiences

Some stuff that will help you get the job:

• 7 years’ experience working within a marketing environment (preferably agency side)
• 3 years working as a Strategist with a specific focus on Content, Social and Digital
• Knowledge of technology, digital and CX marketing methodologies
• Experience using research and planning tools
• Experience in customer journey mapping
• Confident in campaign and content calendar planning
• A real social native
• Positive ‘can do’ attitude (you enjoy a high-five and are willing to go the extra mile to delight our customers)
• Calm and focussed under pressure (you’re naturally zen and don’t let unplanned circumstances phase you)
• Strong attention to detail (you can spot an issue in advance and appreciate the importance of all ‘the little things’)  
• Must be passionate about and have proven experience working closely with (and inspiring) the creative and account service teams to produce results driven content

At MercerBell, we take what we do seriously. But if we know that if we enjoy what we do, then we do it with passion. And if there’s passion in what goes in, there will always be delight in what comes out.

If you’re interested in this position simply apply online now!