Langland was established in 1991. Since then, we have grown to over 100 permanent staff  – with offices in Windsor and New York. In November 2015 we became part of Publicis Health, the largest health-oriented agency network globally and an integral part of the worldwide Publicis Groupe.

Creativity is at the heart of everything we do, and we believe in the power of ideas to transform businesses and help people lead healthier lives. We were named Cannes Lions Health Agency of the Year in 2014 and 2015, Global Healthcare Agency of the Year in 2011, 2012, 2013, 2015 and 2016, and we have been honoured with six Best of Show awards at the IPA Best of Health.

Our clients are some of the biggest and most exciting names in health and wellness – companies with products and services that make a real difference to people’s lives. Our reputation as champions of creativity is well established. As the world’s most creatively awarded healthcare advertising agency, we continuously strive to innovate with category-first ideas.

In short, we turn healthcare intelligence into creative engagement.    

A Senior Account Manager has primary responsibility for the management of their accounts. You will focus on the accurate and timely delivery of creative work, ensuring commercial success for both client and agency. This is the ideal role for someone who is motivated and talented in building client relationships.

Some responsibilities include, but are not limited to:

Business Development

§  Work closely with senior members of the Client Services team during pitch work

• Play a key role presenting at pitch presentations
• Work with other members of the agency to prepare responses to Requests for Information and Requests for Proposals from clients
• Ensure that clients are aware of all the services Langland can offer
• Spot opportunities for new business and share them with your manager
• Actively sell the agency’s services and project the Langland brand

Client Relationships

• Build and maintain good client relationships
• Participate actively in client calls and run and control client meetings e.g. take a central role in discussions on specific materials you are responsible for
• Meet regularly with clients’ team to plan and progress account activity
• Analyse clients’ marketing plans and advise accordingly
• Gather, share and act upon feedback from the client on campaign work to build satisfaction, recognition of agency value and feed credentials/effectiveness award entries
• Utilise your experience to respond to situations and where possible limit the involvement of more senior members of the Client Services team

Strategy

• Plan and conduct desk and field market research
• Develop an understanding of marketing strategies and tactics that will be appropriate and effective for your clients
• Develop an understanding of why creative work has been developed and its relevance to a client’s strategy
• Get involved in brand/study planning workshops

Creative

• Develop ideas briefs, feeding in research / account / marketing knowledge
• Brief creative teams in a simple, concise, yet inspiring manner, ensuring, at all times, that they are fully aware of the client’s requirements
• Critique creative work and provide evidence-based opinions
• Ensure that the creative output matches the client’s brief and Langland’s standards, as well being compliant with all the necessary legal and regulatory requirements
• Present and sell tactical creative ideas and work to clients on accounts that you are managing on a day-to-day basis
• Challenge client thinking when appropriate in line with campaign objectives and core creative idea/critique work in a constructive manner in line with the brief
• Champion and demonstrate passion for the agency’s creative output

Delivery

• Demonstrate organisational and time management skills to effectively manage work requirements
• Ensure senior account team members are aware of all critical client deadlines to enable them to support you in prioritising work
• Take client briefs for assigned projects and draft marketing communications proposals for approval by a senior member of the Client Services team
• Take ownership of all accounts within your portfolio, referring upwards when necessary / appropriate
• Brief appropriate agency personnel on assigned projects
• Ensure that Contact Reports are produced in a timely and efficient manner
• Manage and update project tracking tools (e.g. progress reports, translation and print trackers etc.) on a daily basis
• Review production timetables from the production and delivery teams, monitor progress of projects against timetables and effect timely delivery
• Create and maintain resource/reference files to assist agency team on assigned projects in conjunction with Account Executives / Managers
• Take client feedback throughout the development process and act as an intermediary between client and agency throughout the sign-off process
• Ensure that both internal and external stakeholders involved in projects are informed of all developments, including time, budget and delivery issues, at every stage of the sign-off process
• Identify opportunities to improve agency process and optimise profitability  

People

• Foster good relationships with all internal departments and cross-functional teams
• Encourage teamwork and good communication
• As a senior member of the Client Services team, assist where possible with the coaching and development of more junior members of the team for example, Account Executives and Account Managers
• Proactively support your manager, suggesting new ideas and questioning thinking where appropriate
• Refer to senior team members for advice and support