CX Copywriter

  • City Road, Melbourne, VIC, Australia
  • Full-time

Job Description

  • Permanent
  • Southbank, Melbourne

Since MercerBell began in 1999, we’ve been putting the customer at the heart of our thinking, delivering solutions that maximise customer value and delight prospects. We’re a growing business with a team of over 70 creative, passionate and dedicated team members all focusing on our mission of delighting customers.

From tech, to creative, strategy and data we provide a holistic creative solution for our clients.

Some reasons why you might love us:

  • We’re always evolving – we believe CX is the future and we’re leading the way with our innovative approach. 
  • We care about you – we understand that working with us doesn’t define you. It’s why we support who you are, both inside and outside the office.
  • We attract modern thinkers – we foster ambition and smarts and we want you to do the best work of your career.
  • We like to have fun – we don’t take ourselves too seriously. It’s why you’ll always hear laughter around our office. It’s the sound of comradery and understanding.

Reporting to the Executive Creative Director, this role will work as part of a dynamic creative department to produce innovative and original creative through best-in-class, channel-neutral copywriting for our CX clients. This includes short and long copy for digital (including dynamic and programmatic creative), email, social, film, print and DM.

We’re open to considering ambitious and dedicated Copywriters ready to move into a Senior capacity. You’ll be based in Melbourne (and working closely with our small Melbourne team) but also communicating with our Sydney head office regularly. So, you’ll need to be a self-starter, reliable and trustworthy. 


Some stuff that will help you get the job:

  • 6+ years’ experience working as a Copywriter in recognised agencies, preferably with a CX focus (and awards are good too)
  • Experience in automotive and financial services industries is essential
  • Best-in-class copywriting skills with a focus on all digital channels including email
  • Passionate about the craft of copywriting and the role it plays in the CX journey
  • A strong eye for detail, the ability to work to tight deadlines with a pro-active and positive attitude
  • Good client presentation skills


At MercerBell, we take what we do seriously. But we know that if we enjoy what we do, then we do it with passion. And if there’s passion in what goes in, there will always be delight in what comes out.

If you’re interested in this position simply apply online now!

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