• We’re in the business of customer delight
• Permanent gig
• Based in Southbank, Melbourne    

Since MercerBell began, we’ve been putting the customer at the heart of our thinking, delivering solutions that maximise customer value and delight prospects. We’re a growing business with a team of 70 creative, passionate and dedicated team members all focusing on our mission of delighting customers.

From tech, to creative, strategy and data we provide a holistic solution to our clients. Some reasons why you might love us:

• We’re always evolving – we believe CX is the future and we’re leading the way with our fresh approach to customer experience.
• We care about you – we understand that working with us doesn’t define you. It’s why we support who you are, both inside and outside the office.
• We attract modern thinkers – we foster ambition and smarts and we want you to do the best work of your career.
• We like to have fun – we don’t take ourselves too seriously. It’s why you’ll always hear laughter around our office. It’s the sound of comradery and understanding.

This role is responsible for post campaign analysis, generating dashboards, data management and customer behaviour analysis to support MercerBell in delivering meaningful outputs to our clients. You’ll be busy understanding briefs, questioning them and generating insightful data work along with working closely with Account Service, Strategy and the rest of your Data team.

Some stuff that will help you get the job:

• 3+ years’ experience working with data (manipulation and analysis), preferably in a marketing/CX environment in a dedicated analytics team
• We’re open to agency or client side background
• Analytically minded
• Great interpersonal skills with the ability to translate the complete in to day to day language
• Excellent time management with the ability to work to deadlines and prioritise
• Experience in data and planning tools/systems (e.g. SQL, SPSS, Salesforce, Tableau, R and Excel including data manipulation, analysis and data visualisation etc.)
• Knowledge of marketing automation platforms

At MercerBell, we take what we do seriously. But if we know that if we enjoy what we do, then we do it with passion. And if there’s passion in what goes in, there will always be delight in what comes out.

If you’re interested in this position simply apply online now.

All your information will be kept confidential according to EEO guidelines.