Investment Operations, Associate Director

  • 205 Hamilton Row, Birmingham, MI 48009, USA
  • Full-time

Company Description

Starcom is the Human Experience Company. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Fiat Chrysler Automobiles, Kellogg Company, Kraft Heinz, Samsung, Visa and more. Starcom is part of Publicis Media, one of four solution hubs within Publicis Groupe [Euronext Paris FR0000130577, CAC40], and has offices within Publicis One.

Job Description


  • Serve as the process and best practices expert on the team for Digital Investment Operations
  • Be the MediaOcean buying system go-to within the team, working with a larger Investment Operations team within the agency
  • Ensure digital media is purchased with the correct data inputs by developing and managing the QA process
  • Manage a team of 5 (Supervisor, Sr. Associate and Associates) who will be actively loading buys into the system and working with the financials team to reconcile vendor invoices
  • Work closely with the Investment and Data Science teams
  • Identify process/reporting improvements through automation, streamlining, problem solving and developing best practices
  • Communicating important information to the entire team
  • Train others on the systems and processes




  • Extensive knowledge of Digital buying operational process with expertise in driving innovation and measurable results
  • Strong leadership skills and general management orientation.  Demonstrated critical thinking and strong problem solving skills – navigates effectively through conflict and risk to build required consensus to drive innovative business needs and results
  • High results orientation and able to effectively juggle and prioritize many competing demands
  • Demonstrated ability to establish high levels of trust and credibility, ability to build strong inter-relationships with internal and external partners (vendors and various internal departments and create opportunities for synergistic collaboration across all
  • Excellent written, verbal and presentation skills – effectively presents formal POV internally and externally
  • Team oriented – approachable and viewed as coach and mentor to others
  • Bachelor’s degree
  • 5+ years of experience
  • 2+ years with increasing levels of responsibility within an agency or media company
  • 2+ years of people management experience
  • Experience with MediaOcean/Prisma, DCM, SQL and digital media tech systems preferred


Additional Information

All your information will be kept confidential according to EEO guidelines.

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