Starcom is the Human Experience Company. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Fiat Chrysler Automobiles, Kellogg Company, Kraft Heinz, Samsung, Visa and more. Starcom is part of Publicis Media, one of four solution hubs within Publicis Groupe, and has offices within Publicis One.

ROLE PURPOSE

Client delivery and implementation planning; representing the agencies briefs and values, inspiring others to do the same. Delivering service and product, which drives advertising and marketing led growth for our clients.

 ACCOUNTABILITIES

• Insights fuelled strategic recommendation in collaboration with Strategy team, connections plan & channel recommendation, briefs to media.
• Sell in and management of planning recommendations.  Support the expansion of relevant knowledge and skills. 
• Budgets - monitor client expenditure and plans. 
• Develop & nurture strong relationships with key internal & external stakeholders. 
• Oversee accounts day to day with support from BD. 
• Manage client expectations. 
• Handle all key client communication particularly relating to errors. 
• Manage workflow
• Define key metrics for success for measuring and evaluating advertising campaign performance creating a framework for ongoing investment decision making
• Ultimately responsible for managing the accurate and timely delivery of advertising media reporting
• Play an active role in ensuring that unique and ground-breaking implementation of ideas and campaigns are developed.
• Anticipate clients’ business needs and proactively approach them advertising
• media solutions to help grow their business
• Manage a team including Account Managers, Executives and Coordinators
• Execute plans to enhance our agency planning product grow revenue through specialist services and research initiatives
• Participate in new business initiatives and building the agencies reputation externally in line with our positioning, beliefs and values
• Promote Starcom both internally and externally with media and clients in line with agency purpose and values.
• Actively contribute and volunteer to participate in new business pitches.

TECHNICAL SKILLS

• Coordinate internal stakeholders of strategy, comms planning, innovation, investment and digital professionals on brief responses
• Ensure response delivery timelines are in place
• Set clear campaign and media success metrics and establish performance benchmarks
• Reviewing all media recommendation outputs/presentations
• Management of client finance including minimise account queries/aged debts

SOFT SKILLS

• Project confidence, energy and build team morale in line with our purpose and value
• Foreseeing and leading conflict resolution with all key stakeholders
• Own and build client relationship and be the first point of contact for conflicts
• Initiate briefing kick-off sessions ensuring all key stakeholders are aware of objectives, requirements and timings
• Reviewing and attending media briefings and ensure team provides feedback in timely manner
• Ensure clear communication to all key stakeholders and remove ambiguity
• Work with the Innovate team to implement workshops that create actionable ideas
• Ensure processes are in place that guarantee seamless campaign execution and reporting instilling a culture of attention to detail and communication

• The ideal candidate will have at least 5 years’ experience within media planning/buying with a digital focus
• Have in depth knowledge of syndicated and proprietary tools
• Have a proven track record in leading teams and being a trusted advisor to clients
• Reflect our core values of open, fluid and curious

**Only successful candidates will be contacted