Account Supervisor

  • Atlanta, GA, USA
  • Full-time

Company Description

ABOUT MOXIE

Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, Los Angeles, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta, Porsche, Ocean Spray, Wells Fargo, The Coca-Cola Company, and Ainsworth Pet Nutrition.

Job Description

The role of the Client Leadership Department – under which the Account Supervisor position falls – is to drive Moxie’s business forward and to help our clients place the consumer at the heart of everything we do. At Moxie we see consumers as human beings and spend time utilizing approaches like behavioral science to really understand what motivates them so our work can be the most effective possible. We’re looking to help our clients deal with the changing marketing landscape and not just rely on how things were done – so we want people who have a passion for helping clients evolve.

 

The Account Supervisor will also be responsible for building client relationships, while collaborating with the internal team and across departments at Moxie. The ideal candidate should be strategically driven, understand the CRM landscape, have demonstrated the ability to develop data driven recommendations, and can easily adapt in a tech-driven environment.

 

The Account Supervisor supports the Associate Director & Account Director.

 

Major Tasks & Responsibilities

  • Work with assigned clients to create and push the client work to the boundaries of CRM and the digital space with a focus on email driven campaigns

  • Personable style with a knack for proactive problem solving

  • Take responsibility for entire process and makes oneself accountable for deliverables released to client and deployed to market

  • Understand the client’s business at a granular level and be able to provide recommendations (weekly, monthly) on how to change and adapt to business needs

  • Consult with discipline leads and team members to build the best solutions for individual campaigns

  • Keep accurate records of campaigns and campaign performance as well as track against project scope

  • Work with leadership to plan growth of each business segment assigned

  • Help handle day-to-day escalations for all programs

  • Assist with annual planning, program evaluations, enhancement recommendations, etc.

  • Ensure the timely handoff of deliverables to client

  • Other responsibilities as assigned

     

    Job Requirements

    May require overnight travel up to 10%

     

Qualifications

Education Required

  • Bachelor’s degree

 

Years of Relevant Experience

  • Minimum of 6+ years of relevant experience – can include email campaign management, marketing, advertising, account management

  • Must have experience working on digital and CRM campaigns; Telecom experience a plus

 

Knowledge, Skills, Abilities & Competencies

  • Enthusiasts of the brand and category to which they’re assigned

  • Must be passionate about advertising and the CRM digital space

  • Embody a competitive spirit for both Moxie, our clients, and doing innovative work

  • Tactful / diplomatic communicator

    • Internally and Externally

    • Formal written, informal written, verbal

    • Ability to communicate complex information in easy-to-understand terms

  • Some demonstrated experience in crisis and issue management

  • Skilled in presenting to mid-to-high level clients

  • Able to actively build and maintain good working relationships with clients and colleagues

  • Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved

Additional Information

Please note that Publicis Media is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

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