Account Supervisor
- Full-time
Company Description
About Moxie
Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, Los Angeles, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta, Porsche, Ocean Spray, Wells Fargo, The Coca-Cola Company, and Ainsworth Pet Nutrition.
Job Description
The role of the Account Leadership Department – under which the Account Supervisor position falls – is to drive Moxie’s business forward and to provide alternative ways to innovate against the client’s objectives. The Account Supervisor supports the Account Director & VP in that mission across multiple segments on a large piece of business.
Major Tasks & Responsibilities
Work with assigned clients, agency partners and internal stakeholders to create and deliver technical and strategic integrated plans for marketing programs, spanning multiple client and internal teams, including media, marcom and internet sales
Independently and flawlessly lead execution of approved plans from start to finish, including accountability and ownership of project briefing, project progress and ultimate delivery media and/or web/mobile assets, including delivery of reporting and analysis
Consult with discipline leads and collaborate with creative and tech team members to build the best solutions for individual programs and campaigns
Develop merchandising materials to communicate program progress, successes and opportunities to Moxie and client stakeholders
Ensure the timely handoff and presentation of project plans, timelines and deliverables to client
Own accountability and responsibility for all client deliverables and requests assigned
Accurately QA all deliverables being sent to client or being deployed to market
Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis
Proactively work with analytics to develop optimization recommendations and provide new insights
Keep accurate records of campaigns and campaign performance, as well as work with the assigned project manager to track against project scope
Work with Account Director to identify and plan for opportunities within each business segment as well as within client technical infrastructure
Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs
Help onboard, train and guide other team members as needed
Supervise and manage direct and/or indirect reports in day-to-day work
Work with Account Director and VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings
Assist Account Director & VP with new business development (which could include management of day-to-day work)
Help handle day-to-day escalations for all programs
Step in for Account Director where needed
Assist with annual planning, program evaluations, enhancement recommendations, etc.
Other responsibilities as assigned
Qualifications
Job Requirements
May require minimal overnight travel
Education Required
- Bachelor’s degree
Years of Relevant Experience
- Minimum of 6+ years of relevant experience – can include brand management, marketing, advertising, account management
Preferred Qualifications
Digital marketing background, preferably with technical and program strategy/planning experience
Strong experience managing technical projects and technically-savvy clients
- Heavy experience in either online media and/or website builds, including an understanding of how data can mold user experience in these channels
Knowledge, Skills, Abilities & Competencies
Enthusiasts of the brand and category to which they’re assigned
Must be passionate about advertising and the digital space
Embody a competitive spirit for both Moxie, our clients, and doing innovative work
Tactful / diplomatic communicator
Internally and Externally
Formal written, informal written, verbal
Ability to communicate complex information in easy-to-understand terms
Some demonstrated experience in crisis and issue management
Skilled in presenting to mid-to-high level clients
Able to actively build and maintain good working relationships with clients and colleagues
Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved
Additional Information
All your information will be kept confidential according to EEO guidelines.