Program Director

  • Atlanta, GA, USA
  • Full-time

Company Description

ABOUT MOXIE

Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, Los Angeles, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta, Porsche, American Cancer Society, Ocean Spray, Wells Fargo, The Coca-Cola Company, 20th Century Fox, Chick-fil-A, Nike, Ainsworth Pet Nutrition and Cisco Systems.

Job Description

Position Purpose

The Program Director is responsible for leading a medium to large-scaled segment of an account while managing multiple interrelated strategic projects. The Program Director manages the Project Management staff that delivers solutions consulting projects that drive results and Client satisfaction. The Program Director continuously assesses the health of internal processes, tools and systems to identify gaps and training needs. The Program Director is responsible for managing the finances of the program as it relates to keeping track of scoped work within the annual budget and tracking against project burn and utilization.

 

Collaborate with Leadership Teams across various disciplines to facilitate seamless operation in the workflow management to drive deliverability, technology implementation and solutions consulting projects. Requirements of this position include the ability to handle staffing and project based matters, manage multiple tasks, work with tight deadlines and under pressure. The Program Director must form a strong partnership with their Account Leadership and the Solutions Consulting group counterparts to collectively take ownership of building Client relationships and drive business goals. Responsible for ensuring project scope, deliverables, and resources are well defined, risk is identified and mitigated, and change impact is addressed at both a project and portfolio level.

 

Responsibilities

  • Partner with Client Leadership to manage client needs and expectations based on specific marketing initiatives focusing on project planning and flawless execution

  • Execute multi-dependency projects and resolve critical project-based situations

  • Develop comprehensive work plans, including determining scopes, developing schedules and budgets that accurately reflect scope of work, with specific focus on consulting-type engagements and deliverables

  • Identify business needs for delivery support and appropriately align resources against those needs – educate teams when necessary on roles and responsibilities

  • Has the foresight to see beyond explicit assignments and identify broader
    longer term opportunities or ways to improve current client deliverables

  • Sets clear expectations with the team for their role in delivering to the project

  • Partner with clients, vendors and partner agencies in a positive, professional and constructive way to establish solid relationships

  • Has demonstrated ability to lead client discussions on project plans to ensure Client understands tradeoffs and approval process

  • Consistently sets clear expectations for tasks and deliverables - can delegate appropriately and successfully

  • Communicate scope change, resourcing and financial implications to Senior Management in a clear and timely manner

  • Identify gaps in project plans and educate the team on finding closure

  • Escalates issues appropriately, proactively and professionally at all times

  • Forge strong relationships with internal clients – demonstrate ability to manage at various levels from top-down, bottom-up and across

  • Successfully lead large teams to develop risk mitigation plans (when appropriate)

  • Demonstrate the ability to negotiate conflict, manage differences of opinion, and communicate with difficult client/team members effectively

  • Strong team builder with client and cross-capability teams, clarifying roles and expectations

  • Track and maintain budgets of program to ensure agency profitability

  • High level of competency around resource management, utilization and reporting

  • Has the ability and acumen to challenge time estimates and fundamentally understands level of effort on difficult and intangible tasks

  • Communicate to large teams and across inter-departments

  • Respond constructively to mistakes and setbacks

  • Maintain positive demeanor and “can do” attitude

Qualifications

Required Knowledge/Skills/Experience

  • Bachelor’s degree

  • 8-10 years of relevant experience within advertising agency environment

  • Supervisory experience of at least 2-3 direct reports

  • PC proficiency in Microsoft Office Suite including MS Project

  • Solid track record for successfully developing consulting projects from start to completion, on time and budget

  • Leads an effective and efficient discussion, ensuring agenda stays on track and adequate decisions are made

  • Thinks clearly and diplomatically when participating in complex and sensitive discussion with internal groups

  • Demonstrates professional presentation, training and Client facing skills

  • Excellent communication skills as it relates to work flow steps and internal processes

  • Strong organizational, and follow-up skills

  • Takes initiative and personal responsibility for work

  • Strong attention to detail with the ability to multitask

  • Accountability and flexibility  with the ability to work in a fast-paced environment

  • Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues

  • Encourages and rewards examples of teamwork and collaborative work efforts

  • Demonstrates ability to define and implement professional standards for team participation, conflict resolution, problem solving, and communication (internal and external)

  • Effective negotiation and conflict management/risk mitigation skills

  • Confident problem solver – willingness to have difficult conversations with positive outcome

  • Strong team builder across Client and agency teams, clarifying roles and expectations

  • Serve as a positive influence to across peer groups

  • Demonstrates and articulates professional standards of behavior for junior and mid-level staff

  • Demonstrates ability to guide continuous improvement in team

  • Demonstrated ability to deliver constructive negative feedback and get positive results, including mentoring and facilitating development plans

  • Demonstrated ability to craft scopes, deliverables and to be able to show value as it relates to consulting-type engagements

  • Management of teams and supervisory experience. PMP certification a plus. Specific experience in developing and delivering on consulting projects

 

Reporting and Succession

  • Typically reports to VP, Group Program Director

  • This position will have direct reports and indirect reports

     

Additional Information

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