Zenith is The ROI Agency, we succeed when our clients succeed. We have a simple strategy: motivate our people, deliver great work, and delight our clients.Clients want to work with happy and motivated people.We have a superb Talent team, helping the agency recruit, develop and retain the industry's best talent. We're constantly striving to create a winning culture and we're delighted that 91% of our people would recommend us as a great place to work.We are single mindedly focused on delivering great work.We have a consistent track record of making our clients' communications more effective. Our goal is to achieve commercial marketing success. We don't set out to win awards but see them as a function of great work.Our greatest credential is our client list.Every day we work on challenging business and communication issues, in partnership with great client marketing teams. We are proud to have worked with many of our clients for 10 years or more and are equally proud of our new relationships.To learn more, visitwww.zenithmedia.com

Reporting to: Business Director                                           

Overview of Role

The primary role of the Senior Business Manager is to maintain client leadership and service management through the delivery of the ROI+ vision – the relentless pursuit of marketing-led growth

 Responsibilities:

• Client Management -  establishes and maintains trusted client relationships at all levels, taking a proactive approach in partnering with clients to deliver key Media KPIs
• Partner Agency Relationships – Takes an active role in building proactive support and insight for partner agencies
• Media Owner Relationships – Takes an active role to build trusted media owner relationships
• Involvement in new business process pitches as requested
• ROI+ Planning - delivery of innovative and effective campaign planning recommendations
• ROI+ Implementation  - the management of media implementation across all media including smart ROI+ effectiveness metrics – with support from Digital team

Core Responsibilities

• Manages client media expectations in partnership with the Business Director, helping to develop & lead team to deliver the highest standard of work and service
• Proactively anticipate clients’ media requirements with a view to both short term and longer term client needs  
• Ensures clients are informed on general media industry topics which may affect their business
• Attend brand planning workshops, client presentations and any other client meetings that require presence from Zenith
• Manage the preparation of client documentation and financial reconciliation across client business
• Managing the accurate and timely delivery of media reporting
• Manages the workflow of the group to ensure that tasks are delivered on time and the team are continually learning
• Work closely with BD to identity opportunities for diversified services
• Maintains an active understanding of client profitability and team financial performance and Management

Team Responsibilities

• Attendance at WIP meetings and other meetings
• Assist in building partnerships with creative agencies (specifically account service) and media suppliers to ensure key information (e.g. media specs and delivery addresses) is clearly circulated
• Liaison with Production/Studio at relevant creative agencies to ensure that material is delivered on time and to specification
• Management of accurate and detailed MBAs/spec sheets/asset sheets as requested
• Attendance at appropriate training sessions (internal or external)
• Play an active role in ensuring that unique and effective ideas are developed
• Manages implementation planning process and execution in liaison with the Investment Team and Performance Digital Team.
• Harness and deliver the combined intellectual capital of our tools, systems, processes, partnerships and methods to deliver the best possible client outcome
• Manage staff motivation, output and workloads

Financial Management

• Ensure that efficient processes and systems are employed to maximise transactional efficiencies - Input into billing system and invoicing
• Monitor client expenditure versus campaign MBA (or similar approval) sign offs
• Approve and analyse all client account queries and ensure these are answered within policy guidelines.
• Brief Investment Team for any major negotiation planning costs
• Develop strong media owner relationships, to help facilitate maximum value for client business’
• Negotiate strategic ideas with the media and manage the implementation of deal parameters in conjunction with the investment team
• Track campaigns from a macro perspective and ensure that all activity is performing against objectives/benchmarks
• Active management of client revenue forecasts

Agency Vision & Culture - expectations include:

• Active participation and contribution to Zenith’s ROI+ culture
• Is passionate about the agency vision and ambition
• Displays awareness and appreciation of all agency clients and business challenges facing all teams
• Participates in agency events. meetings and social occasions where able
• Actively maintains and drives the ROI+ proposition, understanding ROI+ planning elements delivering on Zenith’s three planning principals; Active Understanding, Dynamic Engagement, Real Time Performance
• Strives to deliver strategic thinking and deliver insight led solutions
• Has an open mind, fosters creativity - always generating ideas

** Due to high levels of applications, only successful candidates will be contacted.