As the original performance marketing agency, Performics is the premier revenue growth driver for many of the world’s most admired brands. Across an expansive global network operating in 57 countries, Performics leverages data, technology and talent to create and convert consumer demand wherever it is expressed—search, social, display, commerce and offline channels. Performics is built for the relentless pursuit of results. Headquartered in Chicago, Performics is a Publicis Media company and the performance marketing engine of Publicis Groupe. Demand Performance. To learn more, visit https://www.performics.com.

The Content Director (CD) is responsible for leading a portfolio of client digital accounts towards stated client and company objectives and is responsible for the growth, management, retention, and satisfaction of these accounts. The CD will be accountable to partner with clients to address measured content/SEO landscape and work with client stakeholders across multiple digital disciplines to propose and defend SEO investment across all performance-based marketing channels. The Content Director will manage and direct a team of Content Strategists in this task and be accountable for maintaining accurate program forecasts and hitting stated revenue/sales goals. Proven account management and team leadership experience is essential, along with deep experience in online marketing and digital media.

Role Objectives:
Account Management
•    Develops, manages, and monitors client investment for assigned accounts
•    Leads a team of Content Strategists and operates as senior leader on accounts
•    Introduces process development input, QA, and best practices input
•    Ensures client renewals and maintenance/growth of Performics revenue
•    Owns client KPI forecasting process and updates for forecasted results
•    Trains and grows leadership, technical, and management skills of direct reports
•    Supports departmental financial reporting, billing, collections as needed
•    Evaluates direct reports/team
•    Develops internal processes for growth of team
•    New business pitch/RFP support as necessary

Performance Media & Client Leadership
•    Develops and fosters account relationships. Working towards 100% account retention within a defined portfolio of accounts
•    Manages team resources and effectively delegates appropriate responsibilities
•    Advocates across functional areas within client relationships (e.g. IT professionals, marketing/product managers, C-level executives) to develop rapport and deliver complex solutions
•    Prioritizes/refreshes initiatives, projects, and milestones to relentlessly pursue KPIs
•    Can methodically forecast client results (KPIs) at engagement start and for renewal
•    Manages strategy development and execution for complex marketing disciplines, such as SEO, conversion optimization, landing page testing, content marketing, forecasting, content investing effectiveness, consumer profiling, customer profitability analysis (lifetime value), and ROI measurement
•    Leverages syndicated digital research (e.g. ComScore, Nielsen, Hitwise) to benchmark trends and/or manage expectations of forecasted trends

Team Leadership & Development
•    Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
•    Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our client business objectives
•    Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioral correction
•    Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
•    Conducts performance reviews and career path plans for direct reports
•    Establishes expectations and goals for team on performance marketing thought leadership
•    Provide cross media planning training for their direct reports

Process Improvement
•    Facilitates the development and documentation of best practices to improve operational efficiencies within the team and the group
•    Contributes to blog, newsletter, training forums and/or task forces

Cross-Selling
•    Understands and explains the features and benefits of all products and services
•    Cross sells products and services to grow Performics’ share of marketing spend

•    Bachelor’s Degree, concentration in business, marketing, or advertising preferred
•    5-7 years of account management experience in online advertising (paid search, display, social, mobile, video or affiliate), direct marketing, or SEO
•    5+ years of experience in interactive marketing or business consulting using data and information to drive specific targeting and marketing recommendations
•    Working knowledge of BridgeEdge or similar platform
•    Experience in Omniture Site Catalyst, Google Analytics, Google Adwords, and Microsoft Excel are ideal
•    Deep knowledge of ad serving platforms and online analytic solutions
•    2-4 years of demonstrated success in managing and leading people
•    2-4 years of digital marketing, search engine, display, and/or social marketing preferred
•    Knowledge of statistical methods and testing methodology preferred

All your information will be kept confidential according to EEO guidelines.