SVP, Group Account Director
- Atlanta, GA, USA
Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, Los Angeles, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta, Porsche, American Cancer Society, Ocean Spray, Wells Fargo, The Coca-Cola Company, 20th Century Fox, Chick-fil-A, Nike, Ainsworth Pet Nutrition and Cisco Systems.
The SVP, Account Director is a proven business and marketing leader who owns large client relationships and several smaller engagements alike. They will play the lead role as the senior business leader establishing and strategically driving critical relationships across a variety of accounts core to the Moxie business. They will lead a team of Client Leaders responsible for driving organic business, operating margins, and will hold accountability for the health and growth of the accounts and teams.
Serve as a trusted advisor, leader, alternately driving strategic and tactical thinking for technical, business, and operational initiatives across client organizations
Drive thought leadership within both the client organization and Moxie, and present examples of innovation, programs and trends to inspire the internal team and clients.
Ensure the health of the overall book of business (client satisfaction and profitability)
Develop and lead a truly integrated, cross-functional team through performance management and regular, consistent feedback
Provides ongoing clear feedback to the team and is a strong communicator
Serve as ombudsman (i.e., intermediary between agency and client, representing the broad scope of interests)
Investigate and assuage client concerns related to agency and work to resolve them with the appropriate cross-functional leads
Support EVP to service P&L management (revenue recognition, target development, margin and profitability, expense management)
Identify and communicate organizational or business roadblocks on client side running counter to agency interests
Involve the internal marketing team to understand the work the team is developing and to determine its potential for external and internal use, including case study worthiness
Manage development of client presentations for new initiatives with cross-functional experts and present in conjunction with account and other team leads
Ensure agency personnel are updated regularly on client’s business
Provide approvals and feedback on key initiatives, presentations and work output
Drive Account Leadership on statement of work development and upcoming work
Promote an open working environment where opinions, views and ideas can be shared.
Active involvement in Moxie, Zenith, Publicis Media and externally throughout the industry
Other responsibilities as assigned
This person typically has 10+ years of professional and relevant experience – can include brand management, account sales, consulting
3+ years’ experience in an agency environment with a mix of digital and traditional
Proven experience in management and team development
Cross-functional experience (media, creative, technology, mobile, social, finance)
Cross-channel/omni-channel sales and marketing experience
Embody a competitive spirit for both Moxie, our clients, and doing innovative work
Diplomatic in providing strong POV and making difficult decisions
Able to work with broad spectrum of people - senior to junior level, multiple mindsets
Experienced in crisis and issue management across multiple client levels
Skilled in presenting and having command with senior level clients and large rooms of people
Ability to inspire great work
Ability to sell a point of view or ideas through storytelling
Ability to manage multiple client levels and navigate different client agendas
Mix of agency-side and client-side experience preferred
May require overnight travel 25 to 40%
Reporting and Succession
Reports to EVP, Client Leadership
Lead a team of 10+
CLIENT LEADERSHIP VISION
Client Leadership exists to grow, lead and serve equally the business interests of the client and Moxie. This means that, internally, we are the advocates for our clients and what is best for their businesses. Externally, we drive and protect the Moxie business by pitching and defending work, negotiating rates and SOWs, and seeking and selling new opportunities for Moxie.
Client leaders at Moxie are champions of the brands and categories they represent and are passionate about the work. Successful team members embody a competitive spirit and drive teams to achieve business goals (and by extension, receive recognition). We orchestrate and inspire the broader team to find creative, alternative ways to innovate against the client’s objectives.
We lead by example. We demonstrate confidence and authority yet are accessible, genuine and authentic. Our team must be able to form tight relationships, which means that open communication, good intuition, inherently wise judgment and appropriate tact are essential. Moxie is very much a cross-functional, team-driven environment. To excel here, you must enjoy working with others and be eager for feedback, without personal offence.
Client leaders are skilled in working with a broad spectrum of people — junior- to senior-level, multiple mindsets, varying agendas, etc. — and are diplomatic in providing strong POVs. We are often the ones who must make difficult decisions and have the “tough conversations.” We must navigate client internal politics and manage issues with grace. And we do all this with a positive attitude and a drive for collective success.
All your information will be kept confidential according to EEO guidelines.