Senior Experience Designer

  • Atlanta, GA, USA
  • Full-time

Company Description

ABOUT MOXIE

Moxie is a modern marketing solutions agency that expertly leverages the value of data, content and technology to help our clients grow. We push the boundaries of what's possible to outperform the competition in the areas of strategy, creative, social marketing, media, analytics and technology development. Founded in 2000, Moxie has 300+ talented employees in Atlanta, Los Angeles, New York and Pittsburgh. Owned by global media giant Zenith — part of the Publicis Groupe — Moxie is able to quickly leverage cross-company areas of enterprise, talent, experience, resources and tools. Moxie's client roster includes Verizon Wireless, Verizon FiOS, Delta, Porsche, American Cancer Society, Ocean Spray, Wells Fargo, The Coca-Cola Company, 20th Century Fox, Chick-fil-A, Nike, Ainsworth Pet Nutrition and Cisco Systems.

Job Description

As a Senior Experience Designer, you will lead Moxie’s clients in bringing their brands to life with human-centered experiences, orchestrating end-to-end seamless journeys across all touchpoints, channels and contexts. You will be discovering the “why” behind behaviors, opportunities and real-world customer challenges. You’ll employ a wide range of empathetic lenses to generate elegant, intuitive, desirable, simple and usable solutions that align business objectives with human needs. You will autonomously own projects and lead others from kickoff to completion, spearhead human research activities, workshops and brainstorm sessions, and synthesize the insights into holistic artifacts that facilitate understanding and alignment, driving successful outcomes for Moxie and our clients.

Primary Responsibilities include expressing designed experiences through highly detailed wireframes, human modeling, site architectures, schematics, flowcharts, storyboards, experience maps, prototypes, interaction specifications, design systems, service blueprints, heuristics analysis and experience strategies. You must be able to confidently and persuasively articulate and present experience design work internally and to clients, consistently advocating for humans and bringing the voice of the customer into the conversation.

 

KEY RESPONSIBILITIES

  • Design insight and research-driven human experiences that span across all touchpoints, screens and time.

  • Conduct empathy-driven human research activities collaboratively with our Behavioral Science and Intelligence teams that elicit useful research data, synthesize and analyze generated data, and clearly communicate results and design implications.

  • Produce a wide range of on time, well-conceived deliverables and artifacts with a strong attention to detail.

  • Manage Experience Design work streams internally, working collaboratively and iteratively with Strategy, Creative, Intelligence and Development, advocating for the consumer in all contexts.

  • Work closely with our clients with an ability to present and lead a room in any context, commanding attention and action when necessary.

 

BASIC QUALIFICATIONS

  • 5+ years of experience design work

  • Strong understanding and experience with design research methodologies

  • Extensive experience in usability and experience design best practices

  • Strong command of design skills, visual design sensibilities, HCI, human modeling, design principles, service design, behavioral psychology, design thinking, lean UX and information architecture concepts

  • A basic understanding of how to synthesize, utilize and interpret data and consumer insights

  • Ability to produce comprehensive experience strategies from business goals and strategies

  • Creative problem-solving skills with excellent attention to detail

  • Excellent verbal and written communication and presentation skills

  • Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class human experiences

 

PREFERRED QUALIFICATIONS

  • Hands-on experience facilitating design sprints and workshops

  • Understanding of natural UI, voice/conversational experience design, AR/VR experience, AI experience design

Additional Information

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