Key Responsibility:

Ensures that client relationships continue to be strengthened by quality of deliverables and client satisfaction with the work

• Maintains an in-depth knowledge of client business, from current and historical perspectives
• Able to demonstrate to clients how proposed media solutions will show expected return on investment with company
• Actively listens to clients and continually identifies opportunities that have the potential to build clients’ businesses and make the company indispensable to clients, and, at the same time, is able to professionally and persuasively push back and redirect clients (saying “no”) when necessary
• Ensures the quality of work for all client deliverables
• Continually looks for opportunities to improve the group / processes / product.
• Recognized as an internal leader among peer group and clients  

Manages client business and staff in support of overall company objectives

• Ensures current staff is fully utilized and operating effectively / efficiently to meet client needs
• Anticipates client needs in response to changing business / market landscapes and provides proactive information / solutions
• Communicates client objectives to internal stakeholders / staff members and clearly outlines a plan to meet them
• Actively participates in the overall management of the group, offering solutions and supporting management decisions / direction
• Takes a leadership role in the training and development of new staff members

Holistic Approach

• A holistic approach in planning and executing media, including digital media,  is a must

Maintain overall control of work-flow and assigned subordinate responsibilities within the group

• Oversee the progress of all projects
•  Provide assistance, where necessary, to assure timely completion of projects

Maintain quality control of all group projects

• Ensure that projects are produced completely, correctly and with a maximum of manpower efficiency
• Intercede as much as possible as to encourage individual subordinate initiative and to observe their personal abilities and growth

Stimulate subordinate productivity and growth by:

• Allocation of assignments which combine to make productive and effective use of each person’s skills, as well as motivating their interests and challenging their minds
• Encouraging thorough evaluation of media proposals and alternative media opportunities
• Supporting direct contact with account groups and clients

Assist Director in providing formal training of strategy teams and clients on digital landscape, tools and processes

Prepare and execute all special department assignments requested by management

Provides direction, management and support to individuals within group

• Works closely with the Group Director to continually assess group members' professional development to determine where group members are along their career path and supports vision and mission of the company. Identifies development plans and supports group members’ growth into positions of progressive responsibility with increased levels of contribution
• Proactively communicates performance goals, as well as accomplishments and improvement needs to staff members on a regular basis. Prepares thoughtful, thorough, and timely annual (at least) performance appraisals that consistently and fairly indicate staff members’ performance relative to expected performance for each position – and completes documentation according to established timeframes. Effectively and professionally handles performance issues as they occur
• Effectively trains and develops media assistants, strategists, supervisors in company practices as well as planning and/or buying strategies and execution. Trains administrative assistants and media coordinators to support group needs
• Ensures productive working relationships among team members and between agency departments, other agencies, clients and media vendors

Behaviors and deliverables consistently demonstrate thought leadership and innovation.

• Recognized as media (planning and buying) expert with team and with other groups within the company
• Develops process improvements and best practices to ensure consistency, flexibility and efficiency resulting in solutions that meet or exceed clients’ expectations
• Leads by example via work ethic, team building approach, attitude and overall collaboration