We’re Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you’re our next Media Planner, helping us to deliver game-changing campaigns for consumers & HCPs.

Read on to learn more about what qualities we’re looking for in a new member of the crew and why you’re gonna dig working with us.

PLEASE NOTE: Candidates for this role must be able to work out of our New York, Philadelphia or Chicago offices.

How you’ll strengthen the team: 

Our team is looking for someone who can help us develop, nurture and grow our relationships with top-tier healthcare clients.  Beyond that, here’s how you’ll make your mark: 
 

Agency Operations: 

• Finances: Familiarity with and adherence to agency financial and operating procedures and policies.  Maintains accurate, organized files. 
• Trouble shoot:  Solution oriented. Brings problems to the attention of management 
• Team Leadership: Positive influence 

Knowledge: 

• Solid understanding of the pharmaceuticals and healthcare industries and at least two media channels 
• Continuously learning technology 
• Adheres to agency process. Identifies issues and contributes to problem resolution  

Strategy: 

• Competitive positioning: Understands client positioning and strategy  
• Informing: Keeps team informed of changes in client/competitive climate. Communicates clearly and frequently 
• Planning: Research on category, competitive data, therapeutic areas.  

How you’ll grow with us: 

Sr Account Executive is where you’ll start, but we’re always planning for where you’ll go. Our Senior Account Executives are all expected to hone skills that will help build on their careers. Those skills include: 

Tactics and Execution: 

• Contributes thoughtfully to the brand tactical planning and creative process 
• Works with account team to execute plan tactics 
• Responsible for accurate and thorough documentation: status reports, contact report,; Takes ownership of day-to-day tactics and executions within agency 
• Develops strong and positive working relationships with production, creative, finance, other departments 

Client Relationship: 

• Communications: Attends client meetings and provides timely follow-up (e.g. contact reports).  Synchronizes communications between account teams, vendors and clients 
• Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications.  Effective but concise communications. 
• Relationship: Is able to communicate directly and frequently with client with some autonomy.  Builds rapport and credibility with client peer based on trust and expert counsel 
• Works with client to execute advertising and marketing plans 

What you’re bringing with you: 

You’re just starting out and amped to learn all there is to know about Client Services. Here are the skills you’re ready to put to work: 

• 2+ years of Account Management experience  
• Bachelor’s degree  
• Exceptional client management relationship skills   
• Ability to rapidly grasp client marketing objectives 
• Excellent written and oral communication skills     
• Ability to manage multiple client contacts  
• Ability to learn quickly and handle multiple tasks  
• Ability to analyze data (site metrics, media performance metrics) 

Hell yes, I want to do all of that. But tell me more about Heartbeat… 

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we’ve been named a 4-time “Best Place to Work” by AdAge and MM+M and a “Diversity & Inclusion Champion” by MedAdNews.  

We care about three big things: 

1. Empowering Challenger Brands 
We work with marketers who have big mountains to climb and the ambition to make it happen. As their shepherds and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous. 

2. Being the Best Place You’ll Ever Work 

This isn’t all pool tables and Bagel Fridays — it’s about giving you the support to do and be your best. Examples include unlimited PTO, hybrid working and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.  

3. Fostering a Diverse & Caring Community 

We’re the most diverse agency in healthcare, by design. No matter your story, you’ll find representation and amplification — through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We’re proud to say that you can be anything you want at Heartbeat (as long as it’s not an a**hole).  

There’s a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you’ll experience it for yourself. 

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Heartbeat is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range:  $58,500 - $92,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/1/2024.