Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe.

Overview:
The Supervisor, 3rd Party Delivery (3PD) will work as a member a cross-functional team with ownership of e-commerce/3rd party delivery strategy and activation. They are responsible for building and maintaining an effective and productive relationship with the client. The Supervisor will support our dedicated commerce efforts in the creation, optimization, and execution of client’s 3PD initiatives. 

This position is both strategic and tactical in scope and requires the ability to apply detailed e-commerce knowledge to actionable insights and recommendations. They will assist the Director in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives. The Supervisor will work in partnership with our IME team on media plan development to ensure plans follow holistic strategies and align back to objectives.
 

Role Objectives: 

• Assumes accountability and ownership of e-commerce program successes and failures
• Owns the strategy and planning process as well as activation of managed-service 3rd party delivery programs  
• Act as an e-commerce subject matter expert for internal and external stakeholders by staying ahead of e-commerce trends 
• Partner to build strategy and plans for the client to help Integrate ecommerce/3rd party delivery into larger holistic media plans and strategies to build end-to-end solutions
• Monitors performance in order to leverage learnings for future strategic recommendations
• Interfaces with other team members to share ideas, communicate service offerings, and to identify and deliver new solutions for clients
• Keeps management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business
• Directs the workflow of all client programs, including initiation of projects across departments
• Reviews client deliverables for quality and ensures that recommendations and work product are sound and viable
• Creates digital account strategies and plans for each client
• Provides excellent communication via phone, emails and direct contact
• Comfortable with ambiguity and quickly adjusts thinking and actions should the realities of a situation shift  
• Effectively creates and delivers client presentations and provides thought leadership to clients
• Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs
• Meets specified deadlines
• Embraces and encourages a culture based on teamwork, collaboration, and intellectual curiosity
• Assists in the development and documentation of best practices for improving operational efficiencies within the team and the group

Qualifications: 

• Bachelor’s degree or higher in marketing, advertising, business or equivalent 
• 3+ years of media management experience with an emphasis on e-commerce/3rd party delivery platforms
• Deep knowledge of key retailers, their ecosystems, and go-to-market strategies
• Expert use of industry tools, and ability to learn and utilize Publicis Groupe proprietary tools
• High cultural awareness and sensitivity
• Comfortable navigating up, across, and diagonally; capable of voicing a strong POV with senior audiences
• Excellent communication and organizational skills  
• Ability to work independently and collaboratively with diverse groups  
• Proficiency in Microsoft Office including Excel and PowerPoint as well as other equivalent programs and as appropriate specific industry tools and technology  
• A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines  
• Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions

All your information will be kept confidential according to EEO guidelines.

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