Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

• Gain an understanding of all aspects of the self-storage industry, and Public Storage’s processes.
• Develop, lead, and coach a team of CSSs in promoting an exceptional Client/CSS relationships and improved communication. 
• Take ownership of and be the main point of contact for a portfolio of clients.
• Travel to complete on-site visits – frequency will change as dictated by the business.
• Visit and evaluate local competitors as appropriate.
• Maximize team performance through training, motivation, engagement, and goal setting.
• Lead calls with clients to support the CSS team and conduct post-call feedback.
• Foster and develop a working team engagement-based environment that promotes increased retention.
• Hold recurring meetings (in-person/video) to set expectations and plan actions.
• Utilize experience from the field to quickly address client questions, increase speed of responses, and mitigate the need to involve operations where possible.

• Demonstrates a customer-centric mindset.
• PS Operations experience preferred.
• Responds to inquiries in a quick and positive manner.
• Possesses fundamental analytical and problem-solving skills – enjoys collaborating to create and execute outside the box solutions to constraints. 
• Excellent interpersonal, organizational, verbal, and written communication skills.
• Strong presentation and facilitation skills with the ability to motivate and engage others.
• Ability to lead through change management.
• Ability to analyze operational reports/metrics and communicate with an executive presence to internal and external stakeholders.

Workplace

• One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**