Customer Service Specialist

  • Glendale, CA, USA
  • Full-time

Company Description

As a Call Center Customer Service Agent, you love helping people; you’re compassionate, you listen; you’re good at addressing customer inquiries regarding company products and services and their account and billing issues. Most of all, you enjoy resolving issues in a positive manner, keeping company interests in mind. If this is you, your search for a Customer Service position ends here; we have the perfect opportunity for you at our state-of-the-art Call Center!  We’re Public Storage, established in 1972, today we have thousands of locations nationwide and are recognized as the leader in the self-storage industry!

Job Description

Excellent Customer Service

  • Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
  • Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills

Day-to Day Business

  • Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
  • Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
  • Participate and contribute in related Customer Service, Marketing and other projects as assigned

BENEFITS:

  • Starting hourly rate of $14 with annual merit increases based on performance
  • Four weeks paid training
  • Comprehensive group healthcare programs
  • 401(k) with generous employer match
  • Paid time off
  • Internal promotional and career opportunities

Qualifications

 

  • Minimum of 2 years customer service experience -- preferably in a call center, hospitality or banking environment
  • Multitask; talk and type; move from administrative to live calls
  • Strong verbal and written communications skills
  • Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
  • Proficient in Windows-based computer programs with excellent navigation skills.
  • Skills in languages other than English are a plus
                *WE ARE HIRING FOR THE 2:00PM-10:00PM SHIFT. WORKDAYS MAY VARY.*

Click the "APPLY" button to take charge of your sales and service career today!

 

Additional Information

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