PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.

PubMatic is hiring a Technical Account Manager/ Customer Success Operations Manager/Advertising Operations to join our growing team in Munich.​

The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.​

Your role as a Technical Account Manager/ Customer Success Operations Manager/Advertising Operations is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.

Responsibilities:

• Manage account setup and maintain accounts on the PubMatic system​
• Ensure on-time execution of technical integrations and deliver service excellence during implementation​
• Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients​
• Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)​
• Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.​
• Generate and interpret reporting that will yield competitive insights for our clients​
• Work closely with internal and external customers to ensure higher returns for end customer​
• Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities​
• Travel (up to 20%) to client sites for strategic and quarterly business review meetings​​

• Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus​
• Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
• Experience using complex datasets to track performance trends, identify anomalies and their root causes​
• Ad Trafficking exposure using Ad Servers such as Google AdManager and AdTech a plus​

Will be a plus:​

• Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
• Knowledge to use debugging tools like Fiddler, Firebug etc. ​

Personal Characteristics and Competencies:​

• Pro-active and self-motivated as will be a part of a small team
• Logical reasoning ability, Problem-solving, and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail​
• Native German speaker, excellent written English​
• Polish language will be a plus​

More about us: https://pubmatic.com/careers/our-people/

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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