Operations Engineer - Technical Escalations Team - (On Contract)
- Baner Road, Pune, Maharashtra, India
PubMatic is a publisher-focused sell-side platform for an open digital media future. We exist to help our clients succeed. We work tirelessly to optimize your performance while our SSP enables you to make smart, strategic decisions.Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory. Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.
The Technical Escalations support will directly interact with the Operations, product management and the core development teams. Main responsibilities will include providing platform/production support to internal as well as external stakeholders. He / She should be able to resolve issues faced by clients, which includes verifying and analyzing data, isolating and diagnosing the problem, providing root cause analysis, setting client expectations and follow-ups. He / She should be able to coordinate with Customer, Product and Engineering teams in identifying, reporting and resolving product issues.
Educational Qualification should be B.E./B. Tech
Technical Skills required
Good Aptitude and Problem-Solving Skills
SQL/PL SQL and Unix Shell Scripting