Customer Success Manager - Mid Market
- 305 Main St, Redwood City, CA 94063, USA
PubMatic is a publisher-focused sell-side platform for an open digital media future.
Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale.
Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory.
Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.
We are immediately hiring a Customer Success Manager – Mid Market to join our growing team in Redwood City.
Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. You develop strategic partnerships with our mid-market Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. Our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and a deep understanding of PubMatic’s product offerings and the market.
In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
You would report into the Director of Customer Success, who oversees the broader regional Publisher portfolio.
From the super analytical and process driven pack to the ‘work hard and play hard’ characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it’s the people that make PubMatic an exceptional place to work.
Manage a portfolio of mid-market and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards “programmatic-first”
Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers
Develop an understanding of technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
5 years experience in client-facing service roles, such as consulting or customer success
Prior digital advertising or programmatic ad tech experience
Prior sell side platform business experience
Experience working with high growth clients - proven success building relationships with and influencing the perspective of decision makers
Prior success managing mid-market publishers
Extremely proactive and biased towards taking action
Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
Can quickly master nuances of a complex industry with many moving pieces and constant change
Interest in working against an assigned quota and driving sustainable growth
An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All your information will be kept confidential according to EEO guidelines.