Datacenter Hardware Technical Support Engineer

  • Full-time
  • Department: Data Center

Company Description

PubMatic is a publisher-focused sell-side platform for an open digital media future. 

Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. 

Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory. 

Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.

Job Description

We are immediately hiring a strong Datacenter Hardware Technical Support Engineer to join our growing team in Redwood City.

This person plays a critical role in supporting our Bay Area data centers, including Linux administration, network support and hardware troubleshooting. 

Responsibilities:

Run/install ethernet and fiber optic cable 

Imaging and racking the new servers

Transfer tools, parts, equipment, and supplies between locations with barcode scanners and associated software tools

Tracking and maintaining spare parts

Recognize and swap-out key broken or damaged parts 

Hardware troubleshooting and replacing the failed parts

RMA for all failed hardware and handling those logistics

Packaging and shipping of hardware as needed

Inventory Management

Hardware Benchmarking

Handling the new projects (sizing, burning and testing hardware)

Follow published process for handling tapes and other media

Maintain images & perform remote installations

Qualifications

2 - 5 years of prior data center support experience

Active Driver's License, car and the ability to work at both our San Jose and San Francisco data centers

Fluency at the command line with Linux/Unix to check server hardware and troubleshoot issues

Ability to lift/move up to 40 lbs of equipment as required. Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting

Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required

Ability to write and speak fluent English

Certifications – A+, CCNA, Linux (LPIC or Red Hat) 

Personal Characteristics:

Ability to follow verbal instructions and execute on written processes

Ability to work effectively with others in a team-oriented environment

Nice to Have

Experience in a skilled production, manufacturing, or assembly (non-technical) field

Ability to perform component level-replacements on equipment

Associates Degree (AA)

#LI-NP1

Additional Information

PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.