Our client a fintech company

Job Overview

We are seeking a dynamic and experienced person as our Head of Operations, Product Development and Management. The ideal candidate will have a strong background in product management, providing a strategic advantage in aligning technical operations with product development and business objectives. The candidate is to lead our team at RoutePay Fintech Limited, a dynamic Fintech company specializing in innovative payment solutions. The ideal candidate will take charge of the final phase of our payment platform's development and continue to drive product enhancement and innovation post-launch, ensuring sustained growth and customer satisfaction.

Principal Duties and Responsibilities

1. Product Leadership:
Lead and drive the product development roadmap, overseeing the final stages of feature implementation, testing, and deployment. Continuously collaborate with crossfunctional teams to enhance the app with new and improved features based on customer feedback and market trends.

2. Team Leadership:
Provide strategic direction and mentorship to the product development team, fostering a culture of collaboration, innovation, and continuous improvement. Encourage a mindset of agility and adaptability to rapidly respond to evolving customer needs and industry developments. Lead and manage the technical operations team, ensuring
efficient and effective delivery of services.

3. Cross-functional Collaboration:
Collaborate closely with stakeholders across departments, including software development, engineering, design, marketing, and sales, to align product goals with business objectives. Maintain ongoing communication and collaboration to ensure product enhancements are prioritized and delivered effectively.

4. Technical Expertise:
Possess deep technical knowledge and understanding of software development methodologies, API integrations, platform scalability, and security standards. Stay
updated on emerging technologies and industry best practices to drive product innovation and competitiveness.

5. Project Management:
Utilize strong project management skills to ensure timely delivery, effective resource allocation, risk mitigation, and quality assurance throughout the product development lifecycle. Implement agile methodologies and iterative development processes to optimize product delivery and time-to-market.

6. Quality Assurance and User Experience:
Implement rigorous testing protocols and standards to ensure a seamless, secure, and user-friendly payment experience for our customers. Continuously monitor and analyze user feedback and metrics to identify areas for improvement and optimize the user experience.

7. Continuous Improvement:
Lead ongoing product enhancements, updates, and iterations post-launch, focusing on improving functionality, performance, security, and user engagement. Collaborate with stakeholders to prioritize and roadmap new features and enhancements based on business objectives and customer feedback.

8. Risk Management:
Identify and address potential risks related to product development, compliance, regulatory requirements, and cybersecurity. Implement robust risk management strategies and protocols to safeguard the integrity and security of the payment platform.
 

• Bachelor's or Master's degree in Computer Science, Engineering, Business, or related field.
• 10+ years of progressive experience in product development roles within the Fintech industry, with a focus on payment platforms and technology solutions.
• Proven track record of successfully leading and delivering complex product development initiatives from concept to launch, with ongoing post-launch product management and enhancement experience.
• Strong leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams in a dynamic and fast-paced environment.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Project management certification (e.g., PMP) and experience with agile methodologies are highly desirable.
• Strategic thinker with a customer-centric approach, data-driven decision-making skills, and a passion for driving continuous product innovation, growth, and market success.

Working condition
1. Hybrid work environment. 
2. The standard hours of 8am-5pm; however, some additional hours may be requested when necessary to address business demands and priorities.