Our client is a Tier One Financial Institution in Nigeria

He/She will be responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget.

Job Grade Level: BO & Above

Job Responsibilities

•  Oversee EMS and other branch meetings
•  Regular environmental scanning to identify business opportunities.
•  Ensure collaboration among all units of the branch.
•  Ensure the branch has adequate work tools.
•  Ensure efficient and timely service delivery at all touch points in line with
• the bank’s service grid.
•  Drives branch budget.
•  Customer engagement (Physical and Virtual).
•  Review and recommend loans for approval
•  Manage loan portfolio.
•  Responsible for the teams Sales/Service plan.
•  Ensure the branch ambience is in line with the Bank&standard
•  Periodic review of direct reports
•  Prepare and present branch performance
•  Conduct business premises spot check

Standard Requirements

•  At least 6 years’ experience in sales, customer service, including at least 1 year in a supervisory role.
•  In-depth knowledge of retail policies, procedures, and branch operations.
•  Strong Credit/Financial Analysis Skills
•  Understanding of lending regulations.
•  Ability to influence, motivate, and train others
•  Problem solving skills.
•  Effective communication/Presentation skills
•  Good Interpersonal Skills
•  Conflict Management Skills
•  Managerial/Administrative Skills
•  Team building

• Age Level: 30 - 36 (Compulsory)
• Current Grade Level: BO and above
•  A good first degree in any discipline and a Masters’ degree. A professional qualification will be an added advantage
• At least 6 years’ experience in sales, customer service, including at least 1 year in a supervisory role.