IT Project Coordinator (Assistant)

  • Full-time

Company Description

Our client is a multinational Petrochemical Company 

Job Description

Job Type: Full time
Location: Lagos- Nigeria


Responsibilities:

  • Schedule stakeholder meetings, document them, and generate reports.
  • Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.
  • Liaison between the project team and the project clients throughout the project life cycle
  • Will be responsible for the coordination with the QBA AMS support team and the client IT team.
  • Will be helpful in coordination and liaising work for offshore and onshore teams under the AMS framework.
  • Responding to direct customer questions and queries in relation to any on-going incidents
  • Responding to incident escalations from resolver groups and ensuring that a suitable resolution is found that is acceptable to the customer
  • Reporting on the SLA performance of incidents
  • The management of all Incidents is done using ITSM tool like GIRA, Service Now, Manage Engine, Pedegrine, etc.

Qualifications

Requirement:

  • A Bachelor's degree in Business, Administration, or a related field.
  • Minimum 4-6 years of IT project management office experience with a
  • minimum of 1–2 years’ experience associated with a SAP-ERP-driven project or program.
  • Stakeholder management is essential. Must have excellent client management skills.
  • SAP ECC or S/4 HANA project management experience is an added advantage.
  • Must have experience in managing support engagements and ensuring
  • Delivery Effectiveness and Excellence
  • Must show the maturity to understand client situations.
  • Ability to document processes and policies.
  • Must have experience in resource planning for Service Management and Projects
  • Effective Communication and Escalation: Manage Risks and Issues
  • Possess good problem-solving and resolution skills and a high level of analytical skills.
  • Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.