Training Coach Lead ( Restaurant ) - Expatriate

  • Accra - Tema Motorway, Accra, Ghana
  • Full-time

Company Description

A major player in the Restaurant industry in Africa with presence in Ghana.

Job Description


  • Leading a team of training Coaches that will drive operational capability by enabling continuous learning, conducting capability assessments and providing training interventions and workshops for restaurant teams across a geographic area.
  • To lead training coaches and drive operational capability by enabling continuous learning, capability building and providing training interventions and workshops for restaurant management and staff


  • Focused Training Coach Audits In-Store and In-Store Capability Assessments, this includes Identifying and assessing future and current training needs
  • Providing on-the-job coaching, training interventions and workshops such as drawing an overall or individualized training and development plan
  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Deploy and/or customize a wide variety of training methods
  • Ensure effective induction and orientation sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • Manage training budget
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices


  • Min 5 years’ experience in a training and /facilitating role
  • Experience in Learning Zone at any Yum or Yum franchise restaurant groups
  • Previous proven experience in being able to deliver functional training to a group of people
  • Good understanding of the current operational training landscape
  • Excellent communication skills across all levels of the organization
  • The ability to inspire confidence and motivate participants
  • The ability to assess gaps and solve problems effectively
  • Determination and patience
  • Good organisation skills
  • A sensitive and supportive approach         

Additional Information

Competencies & Skills

  • Demonstrable success as a trainer/coach and emulate the HWWT2 culture with a positive outlook
  • Clear presentation/training style in classroom situation, with excellent facilitation skills
  • Strong planning and organisational skills
  • Strong drive for results and ability to self-manage
  • Ability to lead other training coaches to achieve a unified delivery approach
  • Geographically mobile; full driving license
  • Strong interpersonal and communication skills both oral and written
  • Ability to build & maintain strong working relationships with all the above partners, particularly Operations
  • PC literate – proficient in MS Office particularly, Word, Excel, Powerpoint, Outlook, HR Focus and Web applications
  • Leverage skills & knowledge to build people capability to feed the talent pipeline for growth
  • Confidentiality, trustworthy & extremely reliable