Our company is looking for an enthusiastic Operations Associate to join our highly motivated and talented team in Calgary. Propra is reimagining property management technology with a focus on building simple, modern, and easy-to-use tools to improve efficiency, communication, and cost-savings – all with the intention of elevating the resident and landlord experience.

Since we are an early-stage startup, you have the opportunity to get in on the ground floor and make a lasting impact. Our team is highly collaborative and customer obsessed, often stretching outside of the boundaries of traditional roles to help move things forward and leave things better than they found them.

As an Operations Associate, you will be responsible for delivering an exceptional customer experience. Working directly with the Director of Operations, you will help to support customer onboarding and retention. You will be a champion for our customers by listening to their feedback and informing our team how we can continue to build an experience that continues to meet their needs and makes their lives easier.

What you'll be doing:

• Provide exceptional customer support and case management to troubleshoot and problem solve issues and requests 
• Support new customers with platform onboarding ensuring they are set up for success
• Document unexpected bugs and work with the tech team to test and communicate fixes
• Listen to customer feedback and communicate business and use cases for new functionality to inform future feature development
• Contribute to and maintain Propra’s resource hub for customer support and platform documentation
• Collaborate with various teams on the most effective approaches for onboarding and issue resolution

Who we're looking for: 

• You have 2+ years of previous experience working within customer service 
• You are an innovative and resourceful problem solver
• You are proactive and a strong communicator with a positive attitude
• You can wear multiple hats and will go the extra mile 
• You have a passion for technology and solving problems
• You are a strong team player who can excel in a fast-paced environment 
• You are willing to do the hard work required to build an exceptional company

Propra is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position may be required to undergo a security screening, including a criminal records check.