Pronto Marketing has been in business since 2008, building WordPress websites for over 2,000 customers around the world. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

You will be an account manager for the websites of roughly 8-12 clients on our Dedicated Support Service. This involves being a reliable and knowledgeable point of contact for these clients, responsible for managing all website inquiries, updates, and projects in a timely and efficient manner. Customer satisfaction is paramount as you will be working on our highest support tier. You will be responsible for proactively providing clients with a great service experience, understanding their personal preferences, website, and business, and maintaining a good relationship.

Basic web development experience in WordPress/HTML/CSS is required to carry out simple updates yourself, as well as a general understanding of more complex technical requests, e.g. JS/PHP, to coordinate larger projects with the team. Experience with WordPress plugins and integrations, e.g. WooCommerce, is required to troubleshoot and suggest solutions, especially with larger/more complex sites. You are also responsible for developing new ideas to improve and promote the Dedicated Support service, e.g. assisting with marketing materials.

Responsibilities and Duties:

• Act as the main point of contact for roughly 8-12 clients in our website support division.
• Communicate with clients and manage requests via task boards, support helpdesk, and phone calls.
• Carry out basic website updates and development tasks (WordPress/HTML/CSS) and troubleshoot plugins, integrations, and solutions.
• Maintain good client relationships, time management, workload, and quality control for all clients under your portfolio.
• Set expectations and manage uncertainty and pressure from clients.
• Share ideas for improving the service.
• Improve processes to make working with clients and the Pronto team easier.
• Deploy proactive solutions for clients.

Technical Skill Requirements

Experience:

• Minimum of bachelor's degree in a relevant field.
• At least 2 years experience in WordPress development, with a good understanding of front-end technologies, including HTML5, CSS3, JavaScript, PHP, jQuery etc.
• Experience working with English-speaking clients and managing website projects.

Specific skills:

• Strong English proficiency with excellent understanding, writing and communication skills.

• Experience in Elementor, WooCommerce, Adobe XD, UX/UI design, SEO and basic networking.
• Comfortable with project management tools such as Asana, Teamwork, Clickup, Jira, and Monday.com.

Soft Skill Requirements

• Team player and able to work with cross-cultural teams.
• Customer-focused and willing to go the extra mile.
• Accountable, detail and quality-oriented, with strong organisational skills.
• Self-motivated fast learner with a proactive growth & improvement mindset.
• Excellent critical thinking and attention to detail.

Learn more about us:

• Pronto company website: https://www.www.prontomarketing.com  
• Culture and working at Pronto: https://www.prontomarketing.com/careers/