Pronto Marketing is a fast-growing company providing fully-managed websites and online marketing services to over 1,600 small businesses around the world, primarily in the United States. Founded in 2008 and based in Bangkok, Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO experts, and client support agents working 24x5 building and managing online marketing for our clients.

Our services include the full range of digital marketing services from websites, eCommerce, search and SEO, PPC campaign management, content development and so much more.

You can learn more about us on the web

• Pronto company website: www.prontomarketing.com  
• Culture and working at Pronto: http://www.prontomarketing.com/company/careers/
• Pronto on Facebook: www.facebook.com/prontomarketing
• Pronto Values: https://www.prontomarketing.com/pronto-values/
• Employee handbook: https://www.prontomarketing.com/employee-handbook/

We’re searching for a Marketing Services liaison with a strong background in client communication. You will interact with our clients via an email ticket system to deliver and coordinate approval on blog articles, social media posts, and eBooks. 

Ideal candidates will be able to work eight-hour shifts either early in the morning (starting around 6am MNL time) or late in the evening (finishing around 11pm) so there is overlap between our daytime staff in Bangkok and US business hours.

As a front-line position, you will have a responsibility to ensure that our clients have an extraordinary service experience that builds strong relationships. 

Job responsibilities:

• Coordinating with clients and Pronto Marketing writers on blog topics and finalized articles
• Coordinating with clients and Pronto Marketing writers on social media posts 
• Coordinating with clients and Pronto Marketing writers on eBook content and accompanying promotional campaigns
• Publishing approved content to clients’ websites, social media profiles, and email newsletters
• Responding to and resolving support requests associated with Marketing Services services.

Required:

• Bachelor's degree and 1 to 2 years of experience in customer service or a related field
• A very strong English proficiency with excellent writing and verbal communication skills

You will be a great fit for the role…

• You can build ongoing relationships based on empathy and rapport
• You are good at turning a frustrated client into a happy one
• You can explain, simplify and pitch solutions to issues through written or verbal communication
• You excel at juggling a large number of tasks so the most important are always dealt with first
• You are comfortable admitting your own mistakes and respectfully confronting coworkers about theirs
• You have prior experience on an international or cross-cultural team
• You are comfortable taking phone calls with clients when the need arises

Knowing these tools will put you a step ahead in performing the job responsibilities…

• Campaign Monitor
• WordPress
• Social Pilot
• Zendesk
• G Suite
• Slack
• Trello

Your role may evolve over time, depending on performance and opportunities. You colleagues will be working on a much broader set of marketing efforts, which may create chances to learn and grow in other areas of the company.

The salary for this position is commensurate with the candidate’s education, experience and ability.