Technical Support Intern

  • 1101 Haynes St, Raleigh, NC 27604, USA
  • Intern

Company Description

Great paid internship opportunity that could lead to a full-time role after graduation! Our Technical Support Representatives manages successful customer relationships and is the first point of contact when they require assistance. Ideal candidate is eager to work directly with our clients daily, stays organized, positive and focused under a fast-paced environment.

Responsibilities

* Resolve incoming requests from customers via email and phone.

* Assess business impacts of customer issues so they can be prioritized accordingly.

* Keep outstanding customer issues organized, and ability to provide detailed information on each customer issue when escalating to other Prometheus Group teams.

* Maintain regular follow-ups with customers on their outstanding issues to ensure that customers are informed of progress toward resolution of issues, and to ensure that the issues Prometheus Group is working on are of value to the customer.

* Establish a solid working relationship with each customer so the customer feels comfortable being honest and forthcoming with all issues they encounter in their interactions with Prometheus Group.

* Periodically engage customers who have not contacted support recently.

Skills and Experience

* Enrolled in a Bachelor’s degree program from an accredited college or university.

* Strong problem solving skills.

* Excellent written and verbal communication skills.

* Ability to adapt processes and operate under pressure.

* Fluency in English is required.

* Fluency in additional languages is a plus

 

We are a fun-loving, hard-working group of people who enjoy winning as a team!  We create enterprise application software that improves the usability and user adoption of SAP plant maintenance.  We listen to our customers and actually develop our tools alongside them to make sure we have products that make their lives better.  Our certified software solutions “live” inside of SAP and enable companies to increase productivity, reduce costs and improve reporting.

Why Prometheus Group?

  • Located in downtown Raleigh
  • Triangle Business Journal 50 Fastest Growing Private Companies winner the past six years
  • Casual, fun, fast-paced environment
  • Office socials, company parties, holiday celebrations
  • Uultimate frisbee, basketball and soccer teams

For more information, visit www.prometheusgroup.com

All your information will be kept confidential according to EEO guidelines.

To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.

Additional Information

All your information will be kept confidential according to EEO guidelines.