Technical Support Specialist

  • Aintree House, 1 York Pl, Leeds LS1 2DR, UK
  • Full-time

Company Description

Technical Support Specialist
1 York Pl, Leeds LS1 2DR, UK - Full-time

Company Description

We are a fun-loving, hard-working group of people who enjoy winning as a team! We create enterprise application software that improves the usability and user adoption of SAP plant maintenance, both on-premise and with cloud solutions. We listen to our customers and develop our tools alongside them to make sure we have products that make their lives better. Our certified solutions “live” inside of SAP and enable companies to increase productivity, reduce costs and improve reporting.

Why Prometheus Group?

•    Located in Leeds City Center
•    BUPA coverage
•    Generous Holiday Entitlement
•    Global Travel Opportunities
•    Accessible Career Progression
•    Flex Fridays
•    Office socials, company parties, holiday celebrations
•    Multi-access gym membership
 

Job Description

The Technical Support Specialist manages successful customer relationships and is the first point of contact when they require assistance. The ideal candidate is eager to work directly with clients on a daily basis, stays organised, positive and focused under a fast-paced environment. 

Responsibilities:

•    Troubleshoot customer issues via online meetings, email, phone calls and working in cloud SAP systems while maintaining thorough documentation and internal communication on each customer issue.
•    Work with clients' cross-functional teams in managing medium to large projects and support including international, FTSE 100 accounts.
•    Coordinate and manage customer upgrades to new version of Prometheus Group software.
•    Assist with tailoring customer business processes via SAP and Prometheus program configuration.
•    Help current customers understand technical aspects of SAP Plant Maintenance and Prometheus Group programs.
•    Create functional and technical documentation for new products to support.
•    Establish a solid working relationship with each customer so the customer feels comfortable being honest and forthcoming with all issues they encounter in their interactions with Prometheus Group

Qualifications

•    University degree.
•    0-3 years of professional experience in a customer- or client-facing role.
•    Excellent written and verbal communication skills.
•    Fluency in English is required.
•    Fluency in additional languages is a plus - German, Spanish, or French.
•    Experience in software support is a plus.

For more information, visit www.prometheusgroup.com or email [email protected]
 

Additional Information

All your information will be kept confidential according to EEO guidelines.