Collections Lead

  • 1101 Haynes St, Raleigh, NC 27604, USA
  • Full-time

Company Description

Job Summary
The Collections Lead is responsible for leading a small team working with customers to renew their annual software support and other subscription contracts, as well as collect on other outstanding commitments.   The position will provide an opportunity to join a successful, rapidly-growing software company that recently partnered with one of the world’s leading private equity firms – Genstar Capital. 

Job Description

Responsibilities


•    Oversee a team of 2-3 Collections Specialists
•    Work with Finance Leadership to set collections goals and strategies
•    Work with clients to ensure payment of outstanding obligations 
•    Validate, edit and deliver renewal quotes and invoices
•    Work with clients in obtaining purchase orders or other renewal documentation 
•    Provide outstanding internal and external customer service
•    Utilize Salesforce.com to record all renewal activities  
•    Uncover accounts which may be at risk for cancelation and develop plans to mitigate such risk
•    Assist with the identification, qualification and development of viable new opportunities to sell additional software and services
•    Serve as a liaison between the Sales Team and Finance Team to manage and streamline renewal opportunities
•    Continuously seek to identify and implement improved contract processes and procedures

Qualifications

Requirements


•    Bachelor’s degree required
•    Two plus years of relevant experience preferred
•    Employee management, coaching, and development skills
•    Outstanding organizational skills and extreme attention to detail
•    Strong multi-tasking ability
•    Ability to work collaboratively with multiple departments across the organization
•    Ability to clearly articulate complex thoughts and concepts to clients 
•    Excellent client and internal communication skills including clear and concise writing skills
•    Adept at managing spreadsheets and manipulating information
 

Additional Information

All your information will be kept confidential according to EEO guidelines.