Multilingual Support Intern

  • 1101 Haynes St, Raleigh, NC 27604, USA
  • Intern

Job Description

Prometheus Group consists of a great group of fun-loving, hard-working people that create and support enterprise software. Our suite of software products simplifies the usability of SAP plant maintenance by replacing manual and time-consuming processes. We listen to our customers and develop our tools alongside them to make sure we have products that make their lives better.  We help them achieve significant ROI through cost savings, increased productivity and reporting!

Impact

The role of the Multilingual Support Intern is to provide technical and functional expertise to customers via training, software implementations, and ongoing customer support. This role allows for end to end interaction, from demonstrations to prospects, implementations and onsite training for new customers, and customer support after customers go live with Prometheus software.

Responsibilities

  • Demonstrate Prometheus Group solutions via online meetings, onsite visits, webinars, and trade shows
  • Work with clients' cross-functional teams in managing large international accounts
  • Help potential customers understand technical aspects of Prometheus Group products and standard SAP
  • Provide expertise in business process and workflow, and indicate how Prometheus Group solutions can assist with this
  • Assist with tailoring customer business processes via SAP and Prometheus program configuration
  • Troubleshoot customer issues via online meetings, email, phone calls and working in cloud SAP systems while maintaining thorough documentation on each customer issue

Skills and Experience

  • Currently enrolled in a Bachelor’s or Masters degree from an accredited college or university
  • Excellent written and verbal communication skills
  • Experience in software support is a plus

Required

  • Fluency in English
  • Fluency in Spanish or Portuguese is required
  • Self-motivated and able to work independently, as well as in teams
  • Must be comfortable speaking in front of large crowds
  • Ability to learn quickly through on-the-job training

For more information, visit www.prometheusgroup.com.

All your information will be kept confidential according to EEO guidelines.

To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.

 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.