Implementation Specialist

  • 1101 Haynes St, Raleigh, NC 27604, USA
  • Full-time

Company Description

Prometheus Group consists of a great group of fun-loving, hard-working people that create and support enterprise software. Our suite of software products simplifies the usability of SAP plant maintenance by replacing manual and time-consuming processes. We listen to our customers and develop our tools alongside them to make sure we have products that make their lives better.  We help them achieve significant ROI through cost savings, increased productivity and reporting!


Why Prometheus Group?

  • Located in downtown Raleigh
  • Triangle Business Journal 50 Fastest Growing Private Companies winner the past six years
  • Generous benefits package:
    • Medical/Dental/Life/Vision Benefits
    • Paid Time Off
    • 401K with company match
    • Short and long-term disability
    • Flexible Spending Account
    • Employee Referral Bonus
    • Tuition Reimbursement
  • Office socials, company parties, and holiday celebrations
  • Wellness Programs with gym membership, ultimate frisbee, basketball, and volleyball teams

For more information, visit www.prometheusgroup.com.

All your information will be kept confidential according to EEO guidelines.

 

Job Description

Job Description

The Implementation Specialist must be a self-motivated, and team orientated person who is capable of working independently, managing multiple tasks, resources and priorities. The Implementation Specialist role is seen as an important role within the Prometheus Group Implementation and Support Team and is relied upon to deliver commercial solutions to customers.

The position entails working as a part of our Implementation and Support team in Raleigh to liaise with customers to implement and support our software solutions.

The Implementation and Support team works in conjunction with the Development team to provide solutions to our domestic and global customers. It is expected that the Implementation Specialist will be able to liaise and communicate with customers effectively irrespective of the customer’s location.

Primary duties include but are not limited to:

•       Configuration and Implementation of our software solutions

•       Debugging and resolving defects and investigating customer support issues

•       Diagnosis and rectification of system failures

•       Software configuration and modification

•       Integration with existing software systems

•       Documentation and report writing

•       Reporting to the Implementation and Support Manager on trends and issues, escalating problems with both customers and staff members as required

As a member of the Implementation and Support team, other duties will include support for Prometheus Group consultants, technicians, analysts and administrative staff when required and as directed.

 

Qualifications

•       Minimum of three years’ industry experience

•       Understanding of software development processes is essential, particularly those used in commercial database application development

Additional Information

All your information will be kept confidential according to EEO guidelines.